Tribal Goverment Field Technician

For any inquires please reach out to HR Specialist Katie Gutierrez via email at kgutierrez@pojoaque.org

IT Field Technician

POSITION SUMMARY

The IT Field Technician’s primary responsibility is performing end-to-end Internet Service installation at customer locations, both residential and commercial.

RESPONSIBILITIES:

• Perform site-survey at new customer locations.

• Configure, install, and test rooftop radio and associated equipment.

o Radio, utility box, power, cable runs, rooftop mounting kit.

• Configure, install, and test wireless router.

• Run, clip and test cable for all data drops.

• Install data jacks.

• Radio alignment with hub radios

• Tower climbing (up to 60 feet)

• Tower radio installation and cable runs

• Troubleshoot and repair customer Internet issues.

• Track and document inventory.

• Document all work activity and other administrative duties.

• Perform work and operate work vehicles in accordance with Tribal and OSHA standards.

• Ability to identify and resolve technical/client issues in high-paced environment.

• Perform maintenance and installation at Internet hub sites.

• Other duties as required.

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QUALIFICATIONS:

• One year of Internet service installations or one year of IT field work.

• One year experience running, clipping, and testing data cable.

• High School diploma required.

• Must have a valid New Mexico Driver’s License.

• One year customer service/interaction. Must have exceptional customer service skills.

• Should be adept in problem assessment and conflict resolution.

• Must be a self-starter.

• Must be able to work comfortably in a team environment.

• Working knowledge of WAN, LAN, and WIRELESS technology

Other requirements

• Must be able to lift up to 55 pounds

• Must be able to clime ladders up to 20 feet

• Must be able to stand for extended periods

• Must be able work under desks, in confined areas, on rooftops

• Must be able to work outdoors (some work during inclement weather may be required)