Tribal Goverment Field Technician

For any inquires please reach out to HR Specialist Katie Gutierrez via email at  kgutierrez@pojoaque.org

IT Field Technician

POSITION SUMMARY

The IT Field Technician’s primary responsibility is performing end-to-end Internet Service installation at customer locations, both residential and commercial.

RESPONSIBILITIES:

·         Perform site-survey at new customer locations.

·         Configure, install, and test rooftop radio and associated equipment.

o   Radio, utility box, power, cable runs, rooftop mounting kit.

·         Configure, install, and test wireless router.

·         Run, clip and test cable for all data drops.

·         Install data jacks.

·         Radio alignment with hub radios

·         Tower climbing (up to 60 feet)

·         Tower radio installation and cable runs

·         Troubleshoot and repair customer Internet issues.

·         Track and document inventory.

·         Document all work activity and other administrative duties.

·         Perform work and operate work vehicles in accordance with Tribal and OSHA standards.

·         Ability to identify and resolve technical/client issues in high-paced environment.

·         Perform maintenance and installation at Internet hub sites.

·         Other duties as required.

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QUALIFICATIONS:

·         One year of Internet service installations or one year of IT field work.

·         One year experience running, clipping, and testing data cable.

·         High School diploma required.

·         Must have a valid New Mexico Driver’s License.

·         One year customer service/interaction. Must have exceptional customer service skills.

·         Should be adept in problem assessment and conflict resolution.

·         Must be a self-starter.

·         Must be able to work comfortably in a team environment.

·         Working knowledge of WAN, LAN, and WIRELESS technology

Other requirements

·         Must be able to lift up to 55 pounds

·         Must be able to clime ladders up to 20 feet

·         Must be able to stand for extended periods

·         Must be able work under desks, in confined areas, on rooftops

·         Must be able to work outdoors (some work during inclement weather may be required)