Job Title: Business Account Manager

Department: Support and Giving (S&G)

Reports To: Director of Support and Giving

FLSA Status: Exempt

Employment Type: Full-Time

Work Location: Hybrid / Remote with Required Travel

Position Summary:

The Business Account Manager supports the mission of PTSD Foundation of America by developing and maintaining strategic relationships that strengthen organizational visibility, donor engagement, sponsorship opportunities, and community partnerships.

This role supports fundraising, business development, and relationship management activities that contribute to organizational sustainability and long-term growth. The position collaborates closely with Support and Giving, Marketing and Communications, Development, and organizational leadership to support donor stewardship, sponsorship initiatives, fundraising campaigns, and community engagement efforts.

The Business Account Manager assists with cultivating donor and corporate relationships, supporting fundraising activities, tracking performance metrics, and maintaining professional partnerships that align with the organization’s mission, operational standards, and community impact objectives. 

Organizational Mission and Culture:

PTSD Foundation of America is a nonprofit organization dedicated to bringing hope and healing to combat veterans and their families through peer support, wellness, recovery-oriented services, and trauma-informed care.

Employees are expected to support the organization’s mission, professionalism standards, and commitment to respectful service for veterans, families, donors, volunteers, community partners, and fellow team members.

Certain organizational activities or events may include voluntary inspirational, wellness, or faith-integrated elements consistent with the organization’s mission and culture. Participation in such activities is voluntary and administered in accordance with applicable law. 

Essential Duties and Responsibilities:

• Develop and maintain professional relationships with donors, sponsors, community organizations, and business partners.
• Support fundraising initiatives, donor engagement activities, sponsorship opportunities, and organizational growth strategies.
• Conduct donor outreach, relationship-building activities, and stewardship follow-up communications.
• Assist with identifying and developing new partnership and fundraising opportunities aligned with organizational goals.
• Support donor retention and community engagement efforts through consistent communication and relationship management.
• Collaborate with Development and Marketing teams regarding fundraising campaigns, events, sponsorship materials, and outreach initiatives.
• Assist with tracking fundraising metrics, engagement activity, sponsorship revenue, and departmental KPIs.
• Maintain accurate donor and sponsorship records utilizing approved CRM and organizational systems.
• Coordinate with Finance regarding donation reconciliation, fundraising documentation, sponsorship tracking, and budget-related reporting.
• Prepare donor profiles, sponsorship materials, reports, presentations, and partnership information as needed.
• Participate in fundraising events, organizational activities, donor meetings, and community engagements, including occasional evenings and weekends as required.
• Support organizational branding and awareness initiatives through positive community engagement and professional representation of PTSD FOA.
• Maintain confidentiality involving donor, financial, veteran, and organizational information.
• Perform additional duties and special projects as assigned. 

Minimum Qualifications

Education and Experience:

• Bachelor’s degree in business, communications, nonprofit management, marketing, or a related field preferred.
• Minimum of 2 to 3 years of fundraising, sales, business development, donor relations, or related experience preferred.
• Leadership, supervisory, or project coordination experience preferred.
• Experience working within nonprofit, fundraising, business development, or community engagement environments preferred. 

Knowledge, Skills, and Abilities:

• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication abilities.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and deadlines effectively.
• Strong customer service and professional presentation skills.
• Ability to work independently while maintaining collaboration with internal teams.
• Analytical and metrics-driven mindset with attention to detail and accountability.
• Ability to maintain professionalism and confidentiality in sensitive situations.
• Proficiency in Microsoft Office Suite including Excel, Outlook, PowerPoint, and Word.
• Experience with SharePoint, Donor CRM platforms preferred. 

Physical Requirements:

• Ability to lift up to 50 pounds occasionally if needed.
• Ability to sit or stand for extended periods of time.
• Ability to communicate effectively verbally and in writing.
• Ability to prepare and analyze written and computer-based information.
• Ability to travel locally and regionally as required. 

Benefits:

Eligible employees may qualify for organizational benefits in accordance with plan eligibility requirements, including:

• Medical
• Dental
• Vision
• Life Insurance
• Additional organizational benefits 

Equal Employment Opportunity:

PTSD Foundation of America is an Equal Opportunity Employer and complies with applicable federal and Texas employment laws. 

ADA Statement:

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. 

At-Will Employment:

Employment with PTSD Foundation of America is at-will and subject to applicable law.