Service Coordinator Manager

Position Title: Service Coordinator Manager
Departmental Alignment: Camp Hope Program
Direct Supervisor: Camp Hope Director
Primary Functional Partner: Program Leadership, Outreach Leadership, Operations Leadership, Clinical Leadership
FLSA Status: Exempt
Salary: 70k-85k

Funding Source: This role is supported by restricted grant funding designed specifically for programmatic activities. Employment in this position is subject to the terms and conditions of the applicable grant. 
 

Job Description

The Services Coordinator Manager leads the Services Section in delivering comprehensive, phased case management and support services to approximately 100 Veteran residents, as well as their families, within the Camp Hope interim housing program. This position is responsible for ensuring continuity of care, clear service coordination, timely handoffs between program phases, adherence to assigned service domains, and data-driven program improvement while operating within budget-conscious guidelines. The Services Coordinator Manager provides direct oversight to section staff and works collaboratively with Camp Hope leadership, clinical and peer teams, community partners, third-party providers, and external community resources.

KEY ESSENTIAL FUNCTIONS:

1. Oversee the daily operations of the Services Department, including direct supervision of Case Managers, Family Coordinators, Legal Liaisons, Aftercare Coordinators, and Wellness Staff.
2. Lead and support staff to ensure coordinated, resident-centered services are provided throughout each phase of the Camp Hope Program.
3. Coordinate with third-party Harris County VSD Case Managers for Yellow and Green phase service domains.
4. Ensure proper handoffs between service providers, staff members, and program phases to maintain continuity of care for residents and families.
5. Enforce domain splits and service responsibilities, including immediate needs such as budgeting and utilities through facility case managers and long-term VA claims or benefits support through third-party providers.
6. Develop, maintain, and improve shared tools, including case management software or EHR systems, to support real-time documentation, communication, and handoffs.
7. Lead weekly or bi-weekly team meetings, and regular case reviews to ensure resident needs are being addressed in a timely and coordinated manner.
8. Monitor staff caseloads and ensure service delivery remains manageable, consistent, and aligned with program expectations.
9. Ensure compliance with VA requirements, partner expectations, internal protocols, and applicable operational standards.
10. Use aftercare data, resident outcomes, and service trends to recommend program improvements.
11. Manage budget-conscious operations within the department, including cross-training opportunities and the use of volunteers or interns when appropriate.
12. Develop and maintain documented protocols for phase transitions, service coordination, and department handoffs.
13. Prepare quarterly performance reports related to resident outcomes, domain coverage, and aftercare follow-up rates.
14. Prepare an annual aftercare data summary to support program enhancement and strategic planning.
15. Maintain professional and collaborative relationships with internal departments, VA partners, third-party providers, legal resources, and community-based support networks.
16. Complete additional tasks, reports, and responsibilities as requested by the Camp Hope Director.

BENEFITS OVERVIEW:

We offer attractive compensation with comprehensive benefits including: Medical, Dental, Prescription, Vision, Life Insurance, Short and Long-Term Disability, and generous paid vacation and holidays.

QUALIFICATIONS:

1. Must be able to work in a fast-paced residential treatment environment.
2. Experience leading or supervising case management, social services, peer support, veteran services, or related program staff preferred.
3. Experience working with Veterans, PTSD, substance use, homelessness, and family support services preferred.
4. Strong understanding of phased programming, case coordination, documentation standards, and continuity of care.
5. Ability to manage multiple staff members, caseload expectations, meetings, reports, and compliance responsibilities.
6. Strong leadership skills with the ability to hold staff accountable while supporting professional development and teamwork.
7. Excellent written and oral communication skills.
8. Ability to work collaboratively with internal teams, external providers, and community agencies.
9. Strong organizational skills and attention to detail.
10. Ability to review data, identify service gaps, and recommend program improvements.
11. Basic computer skills required; experience with case management software, EHR systems, or shared documentation platforms preferred.
12. Ability to maintain professional boundaries, confidentiality, and ethical standards when working with residents, families, staff, and partner agencies.

EMPLOYMENT AND CONTINGENCY STATEMENT

Continuation of this position is dependent upon:

• Ongoing grant funding and renewal status 
• Satisfactory program performance and outcomes 
• Alignment with organizational and funding priorities 

PTSD Foundation of America reserves the right to modify, reassign, or eliminate this position based on changes in funding or program structure.