What are the responsibilities and job description for the Quality Assurance Specialist position at ProTrans?
Quality Engineer
Why ProTrans International
ProTrans International is committed to providing innovative logistics solutions that meet or exceed our customer’s needs and expectations.
Our corporate culture embraces an entrepreneurial spirit that allows our operations to be flexible and customer focused. Executing our Mission Statement, ProTrans International is committed to value-added services, effective communication, and visionary leading-edge technology. We have a strong commitment throughout ProTrans International to quality and continuous improvement. Internal programs empower employees in every functional area to offer ideas for improved best practices for themselves, their team, ProTrans International, and our customers.
Position Summary
We are seeking a results-driven Quality Engineer to support and improve operational quality within our cross-border transportation and supply chain network. This role ensures compliance with regulatory requirements (FMCSA, SCT, USMCA), drives process standardization, and leads quality initiatives focused on reducing defects, improving service levels, and enhancing customer satisfaction across our U.S.–Mexico logistics operations.
Key Responsibilities
Quality & Compliance
Required
Why ProTrans International
ProTrans International is committed to providing innovative logistics solutions that meet or exceed our customer’s needs and expectations.
Our corporate culture embraces an entrepreneurial spirit that allows our operations to be flexible and customer focused. Executing our Mission Statement, ProTrans International is committed to value-added services, effective communication, and visionary leading-edge technology. We have a strong commitment throughout ProTrans International to quality and continuous improvement. Internal programs empower employees in every functional area to offer ideas for improved best practices for themselves, their team, ProTrans International, and our customers.
Position Summary
We are seeking a results-driven Quality Engineer to support and improve operational quality within our cross-border transportation and supply chain network. This role ensures compliance with regulatory requirements (FMCSA, SCT, USMCA), drives process standardization, and leads quality initiatives focused on reducing defects, improving service levels, and enhancing customer satisfaction across our U.S.–Mexico logistics operations.
Key Responsibilities
Quality & Compliance
- Develop, implement, and maintain quality assurance standards and procedures across transportation and warehousing operations.
- Monitor and ensure compliance with U.S. and Mexican regulations (e.g., DOT/FMCSA, SCT, Carta Porte, customs documentation).
- Lead root cause analysis (RCA) and corrective action processes for service failures, delays, cargo damage, and non-conformance.
- Support internal and external audits, including C-TPAT, ISO, and customer audits.
- Analyze service quality data and operational KPIs (on-time %, damage rate, claims, dwell time).
- Identify and implement continuous improvement initiatives (Lean, Six Sigma, 5S) to reduce cost and improve operational performance.
- Collaborate with carriers, warehouse partners, and customs brokers to resolve quality issues and improve reliability.
- Develop and maintain training content for frontline teams on quality procedures, safety protocols, and compliance standards.
- Create and enforce SOPs for transportation quality checks, cross-dock handling, and customs documentation.
- Partner with transportation, warehousing, IT, procurement, and customer service teams on quality initiatives.
- Act as a quality liaison for key cross-border clients and carriers.
Required
- Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics, or related field.
- 3 years of experience in quality assurance within logistics, transportation, or supply chain environments.
- Knowledge of cross-border freight operations, including customs processes and Mexico/U.S. trade regulations.
- Experience with ISO 9001, Lean, Six Sigma (Green Belt preferred), and root cause tools (5 Whys, Fishbone).
- Bilingual (English/Spanish) – required.
- Experience working with WMS/TMS systems (e.g., SAP, Oracle, MercuryGate).
- Familiarity with C-TPAT, Carta Porte, or IMMEX regulations.
- Certification in Quality Engineering (CQE) or similar – a plus.
- Detail-oriented and data-driven
- Strong analytical and problem-solving skills
- Excellent communication and collaboration across functions
- Hands-on approach to shop floor and field quality
- Competitive salary and benefits
- Cross-border travel opportunities
- Career development in a fast-paced, growing logistics network
- A culture focused on safety, integrity, and operational excellence