Front Desk Coordinator - Toms River, NJ

Schedule: 40 hours per week

Benefits: Paid Time Off (PTO) Paid Holidays

About Us

Our client is a growing outpatient and homecare rehabilitation company dedicated to providing high-quality, patient-centered care. We take pride in our professional yet compassionate environment where teamwork and communication are key.

Position Overview

We are seeking a friendly, organized, and detail-oriented Front Desk Coordinator to join our Toms River team. This role is essential in ensuring the smooth day-to-day operations of our physical therapy office and maintaining positive patient experiences.

Responsibilities

• Greet and check in patients with professionalism and warmth
• Handle patient intake and registration processes
• Verify insurance benefits and eligibility (including Medicare and in-network insurances)
• Schedule and confirm patient appointments efficiently
• Create and manage new patient cases for therapists
• Oversee and delegate tasks to the virtual assistant supporting the front desk
• Collaborate with the PT aide and therapy staff to ensure seamless office operations
• Communicate effectively with patients, therapists, and the homecare division team
• Maintain accurate records and ensure HIPAA compliance
• Provide exceptional customer service and foster long-term patient relationships
  
  

Qualifications

• Prior experience in a physical therapy, medical, or rehabilitation office preferred
• Strong knowledge of insurance verification, particularly Medicare and in-network plans
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with scheduling software and Microsoft Office Suite
• Professional, kind, and patient-centered demeanor
• Ability to work independently while also collaborating as part of a team