Director of Support

A leader in the EdTech industry is hiring a Director of Support in the USA for a fully remote position. EdTech experience strongly preferred.

Director of Support Perks:

• Remote-first work environment with flexibility..

• Unlimited PTO.

• Salary up to $120,000/yr bonus

Director of Support Requirements:

• 7 years of customer support experience with 3–5 years in leadership.

• Experience leading support teams within enterprise software environments.

• Strong expertise with ticketing systems such as Zendesk, Freshdesk, or Salesforce Service Cloud.

• Proven ability to improve CSAT and operational performance metrics.

• EdTech experience strongly preferred.

Director of Support Responsibilities:

• Lead, coach, and scale a high-performing customer support team.

• Own the end-to-end customer support experience, ensuring timely issue resolution.

• Optimize support systems, processes, and KPIs including response time and CSAT.

• Partner cross-functionally with Product, Engineering, and Customer Success teams.

• Develop and execute a scalable support strategy aligned with company growth.

About Profiles:

An award-winning creative and marketing workforce solutions provider. Profiles places the highest caliber candidates in Fortune 500 companies and leading brands, nationwide. Our specialized recruiters represent an elite group of skilled professionals for contract, contract-to-hire, and direct hire positions. Profiles is headquartered in Baltimore, MD with a remote staff of entrepreneurial individuals across the nation.

New job opportunities are listed daily –www.careerprofiles.com

Profiles is dedicated to a long-term vision of diversity, equity, and inclusion. We understand that real change takes time, and we are committed to making sustained efforts that lead to lasting impact. Our long-term vision includes setting ambitious goals, tracking our progress, and remaining steadfast in our commitment to creating a more inclusive and equitable future