Help Desk Technician

Professional Search Group OC (PSG-OC) is seeking an entry-level IT Support Technician/ Helpdesk Technician to provide technical assistance to end-users and support the organization’s IT operations. The ideal Helpdesk Technician will have a year of experience in IT support, a solid foundation in networking fundamentals and troubleshooting skills for both hardware and software. The Helpdesk Technician requires a proactive individual with excellent communication skills, the ability to explain technical concepts to non-technical users, and a “can-do”, customer service focused attitude.

The is for a not-for-profit national trade association supporting motorcyclists in the U.S. by representing manufacturers, distributors, dealers and retailers of motorcycles, scooters, ATVs, ROVs, motorcycle/ATV/ROV parts, accessories and related goods and services, and members of allied trades such as insurance, finance and others with a commercial interest in the industry. The name originated in 1970, but the association has existed under other names since 1914. Ready to be a part of something GREAT?! APPLY!

Responsibilities:

• Demonstrate a strong foundation in networking fundamentals, including IP addressing, subnetting, routing, and switching, to assist with basic network troubleshooting
• Assist with setting up and maintain networked printers and VoIP phones
• Provide exceptional interpersonal skills with a professional and polite demeanor to ensure effective collaboration across departments
• Proactively find and resolve issues that arise
• Ability to explain and resolve IT issues using patience and professionalism while assisting non-tech-savvy users

Required Education/Experience/Credentials:

• 1 year of experience providing IT support in a professional setting
• Basic understanding of networking fundamentals, including IP addressing, subnetting, and routing
• Experience troubleshooting hardware and software issues on both Windows and macOS platforms
• Familiarity with Active Directory and user account management
• Proficiency in supporting IT hardware such as printers, VoIP phones, and peripherals

Preferred Qualifications:

• Familiarity with Microsoft, Office 365, and Google Workspace Administrative
• CompTIA A or Network certification
• Familiarity with Cisco or Fortinet networking equipment
• Experience using RMM and Ticketing tools such as Syncro or ConnectWise
• Basic knowledge of backup technologies such as ArcServe, Datto, Veeam, etc.

Apply for this amazing opportunity today!

Donovan Aranda

Division Manager

562-378-0027

donovan.aranda@us-psg.com