Help Desk Technician

Job Title:

Bilingual (Spanish/English) IT Help Desk Technician – Retail Stores

Location: (Hybrid/Field-Based) – Orange County, CA

Hybrid – Corporate office field travel to retail stores from Fullerton to Dana Point (Orange County) and occasional Riverside/LA County

Employment Type: Full-time

Seniority Level: Junior to Mid-Level

Industry: Retail | Information Technology

Posted by: HireDirectNow.com – Premier IT Talent Partner in Southern California

URGENT NEED – Interviews start after the holidays!

Are you (or someone you know) a hands-on, bilingual IT rockstar who loves solving real-world tech problems in a fast-paced retail environment?

Our client – a rapidly expanding retail chain – needs a Bilingual Spanish/English IT Help Desk Technician to keep their corporate office and 20 stores running flawlessly. You’ll be the hero who fixes POS systems, printers, cash registers, networking issues, and everything in between – both remotely and on-site during new store openings and installs.

What You’ll Do Every Day

• Provide Level 1 & 2 support for POS systems, Windows/OS, Microsoft 365, printers, hardware, and peripherals across multiple stores
• Jump in the car and travel to stores for new openings, rollouts, and urgent fixes (mostly Orange County)
• Troubleshoot networking (routers, switches, VPNs, firewalls), Active Directory, and ticketing systems
• Work alongside 5 IT Support Techs & a Brilliant Manager who doubles down as Head IT Coach
• Keep everything secure, fast, and frustration-free for store teams

Must-Have

• 3 years of IT help desk / technical support experience
• Real retail IT experience supporting multiple stores and POS systems
• Fluent in Spanish AND English (you’ll be speaking with store managers and staff daily)
• Solid knowledge of networking, Active Directory, Microsoft 365, and ticketing systems
• Clean driving record reliable car (mileage reimbursed)
• Live in or near Orange County (this is NOT fully remote)

Big Pluses

• Love working weekend & nights as needed
• Certifications (CompTIA A , Network , ITIL, Microsoft 365)
• Experience with any major POS (Toast, Square, NCR/Aloha, Revel, etc.)

This is the kind of role where people stay for years and get promoted. Great pay, benefits, and real impact.

Know someone perfect? Please share this with someone you truly deserves to land an awesome opportunity.

Apply: Send resume quick note about your retail IT experience to careers@HireDirectNow.com or DM me directly.

HireDirectNow.com – Connecting Southern California’s best IT talent with careers that matter.

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