What are the responsibilities and job description for the Help Desk Technician position at pro/source <IT>?
Job Summary: *Multiple Needs*
We are seeking a dependable and customer-focused Help Desk Support Specialist to join our clients growing IT team. This onsite role will provide technical support to end users, troubleshoot hardware and software issues, and assist with maintaining enterprise IT operations. The ideal candidate will have at least 3 years of help desk or desktop support experience, including 1–2 years supporting users in an enterprise environment.
Responsibilities:
- Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals
- Troubleshoot and resolve hardware, software, VPN, email, and network connectivity issues
- Support Microsoft Windows, Microsoft 365, and common business applications
- Manage user accounts, permissions, and password resets through Active Directory
- Respond to and track support requests through a ticketing system
- Install, configure, and deploy hardware and software for end users
- Escalate complex technical issues to senior IT staff as needed
- Maintain accurate documentation of incidents, resolutions, and IT procedures
- Deliver excellent customer service and communicate effectively with employees at all levels
Requirements:
- Minimum 3 years of Help Desk, Desktop Support, or IT Support experience
- 1–2 years of experience supporting users in an enterprise environment
- Experience with Windows operating systems and Microsoft 365
- Familiarity with Active Directory, ticketing systems, and basic networking concepts
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to prioritize tasks and work independently in a fast-paced environment
Preferred Qualifications:
- Associate’s or Bachelor’s degree in Information Technology or related field
- Industry certifications such as CompTIA A , Network , or Microsoft certifications