What are the responsibilities and job description for the Credit and Collections Specialist position at Primary Services?
Build a strong foundation in credit while growing in a supportive, people-focused culture. Gain hands-on experience, structured training, and clear paths for professional development in a stable, well-established organization.
Primary Services is excited to announce the Credit and Collections Specialist role for a large, reputable client. This position supports a high-volume residential and small-commercial credit operation and offers exposure to credit risk analysis, collections, and policy application in a structured corporate environment. This role is a good fit for early-career professionals who want to build long-term expertise in credit and financial services while working within defined processes and under experienced leadership.
As a Credit and Collections Specialist, you will manage customer receivables, assess credit risk, and support compliance with established credit and collections policies. You will work with account data, customer documentation, and internal partners to ensure accurate credit decisions and timely follow-up.
Responsibilities
- Apply established credit and collection policies to assigned customer accounts.
- Review credit files, reports, bureau data, and financial statements to confirm deposit and credit requirements.
- Extend credit in accordance with approved policies and terms.
- Analyze customer financial information to recommend credit decisions beyond standard criteria when appropriate.
- Evaluate credit risk for individual accounts and aggregated customer portfolios.
- Perform follow-up and collection activities for accounts receivable.
- Coordinate with management on credit requests outside standard policies.
- Investigate customer complaints and prepare documented findings for internal and external review.
- Assess customer eligibility for mandated assistance programs and regulatory requirements.
- Support development, documentation, and implementation of credit policies and procedures.
Qualifications
- Bachelor’s degree in business or a related field strongly preferred.
- 6 months to 2 years of credit and collections experience required.
- Banking or financial services experience preferred.
- Proficient analytical and mathematical skills.
- Ability to review contracts, financial documents, and credit reports.
- Strong working knowledge of Microsoft Word, Excel, and related applications.
- Experience analyzing spreadsheets, databases, and account records.
- Reliable high-speed internet for remote work.
- English and Spanish bilingual capability is a plus.
- Skip tracing experience is a plus.