Customer Service Representative

Customer Service Representative

Location: Union, NJ

Position Type: Full-Time

Hours: Monday – Friday, 8:30 AM – 5:00 PM

Pay Rate: $21.00 – $23.00 / hour

Job Summary

We are seeking a reliable, detail-oriented, and customer-focused Customer Service Representative to join our team in Union, NJ. In this role, you will serve as a primary point of contact for customer inquiries, handle order processing from entry through fulfillment, and coordinate closely with internal teams to ensure a seamless customer experience.

Key Responsibilities

• Order Entry & Processing: Accurately enter and process incoming customer orders into the system in a timely manner.
• Customer Support: Answer incoming inquiries via phone and email, providing prompt, professional, and accurate information regarding order status, product details, and resolution of issues.
• Shipment Scheduling & Logistics: Schedule customer shipments and track deliveries to ensure on-time completion.
• Cross-Functional Teamwork: Collaborate closely with internal departments (warehouse, operations, logistics) to align on delivery schedules and meet customer expectations.
• Customer Follow-Up: Proactively follow up with customers regarding order confirmations, updates, potential delays, and post-delivery feedback.
• Records Management: Maintain up-to-date customer files, order histories, and records within the company database.

Qualifications

• 1–3 years of experience in customer service, order entry, or administrative support roles preferred.
• Strong proficiency in data entry with high attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Solid organizational and time-management skills; ability to prioritize tasks in a fast-paced environment.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning company software/ERP systems.
• Strong problem-solving abilities and a positive, collaborative attitude.

PrideStaff is a national staffing service founded in 1978 with over 80 locations nationwide. We are currently expanding with a new office in East Hanover and are looking for individuals to share our mission: Consistently provide client experiences focused on what they value most. Professionals who are client service driven, goal orientated, organized and have an internal drive for success possess the qualities to be successful with PrideStaff. Additionally:

• Clients and candidates consistently rate PrideStaff among the top recruiting firms within the staffing industry based on Net Promoter Score (NPS) data
• PrideStaff provides comprehensive training to Staffing Consultants on our proven sales, recruiting and staffing processes
• We help our Staffing Consultants succeed with leading edge recruiting technology and performance improvement programs
• We offer one of the most unique and competitive compensation plans in the Staffing and Recruiting industry