Bilingual Receptionist

Bilingual Receptionist (English/Spanish)

Location: Morris Plains, NJ (On-site)

Pay Rate: $22.00 / hour

Job Type: Full-Time, Temp-to-Hire

Schedule: Monday – Friday, Standard Daytime Business Hours

About PrideStaff

At PrideStaff, we match top talent with meaningful employment opportunities across our community. We partner with reputable organizations to provide stable, rewarding placements with direct paths to permanent hire.

Position Overview

We are seeking a warm, organized, and bilingual-friendly Bilingual Receptionist to serve as the welcoming face of a dedicated community food pantry in Parsippany, NJ. This is a temp-to-perm role ideal for an individual with strong administrative skills and a passion for community service.

In this role, you will greet visitors, register clients, handle phone inquiries, coordinate appointment schedules, and assist with light administrative duties in a fast-paced, compassionate environment.

Key Responsibilities

• Welcoming & Reception: Greet pantry clients, donors, community partners, and volunteers with warmth, dignity, and respect.
• Client Intake & Registration: Check in visitors, verify contact/intake details in the database, and distribute client identification cards or ticketing numbers.
• Phone & Email Inquiries: Answer multi-line phones, address questions regarding distribution hours and eligibility criteria, and direct specialized calls to pantry managers or case workers.
• Scheduling: Book and manage pantry pick-up slots, delivery appointments, and intake consultations.
• Data Entry & Records: Input registration records, daily visitor counts, and donor logs accurately into spreadsheets or donor/inventory management software.
• Lobby Coordination: Ensure the reception and waiting areas remain clean, orderly, organized, and stocked with relevant social service flyers and informational brochures.
• Cross-Department Collaboration: Liaise with warehouse/pantry floor supervisors and volunteer teams to ensure smooth distribution flow and avoid lobby overcrowding.

Qualifications & Requirements

• Experience: 1–3 years of front desk, receptionist, or customer service experience (experience in non-profit, healthcare, or social services is a plus).
• Communication Skills: Excellent interpersonal, verbal, and written communication skills with a client-first, compassionate attitude.
• Tech Proficiency: Comfortable with Microsoft Office (Word, Excel, Outlook), Google Workspace, and standard database navigation/data entry.
• De-escalation & Empathy: Ability to remain calm, professional, and patient when assisting clients experiencing stress or food insecurity.
• Reliability: Punctual, dependable, and organized with a strong work ethic.
• Bilingual Skills (Bonus): Conversational or fluent Spanish (or another second language common to Morris County) is strongly preferred, though not required

PrideStaff is a national staffing service founded in 1978 with over 80 locations nationwide. We are currently expanding with a new office in East Hanover and are looking for individuals to share our mission: Consistently provide client experiences focused on what they value most. Professionals who are client service driven, goal orientated, organized and have an internal drive for success possess the qualities to be successful with PrideStaff. Additionally:

• Clients and candidates consistently rate PrideStaff among the top recruiting firms within the staffing industry based on Net Promoter Score (NPS) data
• PrideStaff provides comprehensive training to Staffing Consultants on our proven sales, recruiting and staffing processes
• We help our Staffing Consultants succeed with leading edge recruiting technology and performance improvement programs
• We offer one of the most unique and competitive compensation plans in the Staffing and Recruiting industry