What are the responsibilities and job description for the Service and Parts Director position at Preston Ford?
Description
- Lead and inspire our Service and Parts Departments — driving excellence in customer satisfaction, profitability, and efficiency.
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Develop and execute strategies to grow revenue, maximize productivity, and elevate the guest experience.
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Coach and mentor department managers, advisors, and technicians to achieve individual and team goals.
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Maintain the highest levels of CSI, safety, and compliance.
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Oversee parts inventory management, warranty processes, and vendor relationships.
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Partner with the GM to align service and parts operations with dealership-wide goals.
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Continuously analyze performance data to identify opportunities for improvement and innovation.
Requirements
- Proven Leadership Experience — Minimum of 5 years in a Fixed Operations, Service, or Parts leadership role within an automotive dealership.
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Track Record of Success — Demonstrated ability to grow department performance, improve CSI scores, and achieve profitability goals.
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Customer-Focused Mindset — A passion for delivering an exceptional guest experience at every touchpoint.
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Financial & Analytical Strength — Skilled in managing departmental budgets, forecasting, and expense control; confident using performance metrics to drive decision-making.
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Team Builder — Ability to recruit, train, and develop high-performing service and parts professionals.
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Process-Oriented Leader — Strong organizational skills and a talent for optimizing workflow, productivity, and efficiency.
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Technology Competence — Comfortable using dealership management systems and digital tools to streamline operations.
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Communication Skills — Excellent interpersonal, verbal, and written communication abilities for interacting with staff, leadership, and customers alike.
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Integrity & Professionalism — Leads by example with honesty, transparency, and accountability.
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Vision for Growth — Someone who can take the Service and Parts Department to the next level through innovation, leadership, and a commitment to excellence.
Preferred Experience (Not Required)
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GM Dealership Experience – A strong understanding of General Motors service and parts operations is a plus, but not required.
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CDK Dealership Management System Experience – Familiarity with CDK is a plus, but not required; we’re happy to train the right leader.
Education & Other Requirements
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High School Diploma or GED required; Bachelor’s Degree in Business, Automotive Management, or related field preferred.
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Valid Driver’s License with a clean driving record.
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Ability to work a flexible schedule including Saturdays as needed.
Salary Description
$100,00-$170,000
