What are the responsibilities and job description for the Automotive Service Director position at Preston Ford?
Job Type
Full-time
Description
Lead a High-Performing Service Team by the Beach!
Preston Ford of Lewes is searching for an experienced, energetic Service Manager to drive our thriving service department to the next level. Located just minutes from the sand and surf in Lewes, Delaware, this is more than a job — it’s a lifestyle.
Preston Ford of Lewes is searching for an experienced, energetic Service Manager to drive our thriving service department to the next level. Located just minutes from the sand and surf in Lewes, Delaware, this is more than a job — it’s a lifestyle.
You’ll be joining a growing dealership backed by the Preston Automotive Group, with an outstanding team of technicians already in place. We’re looking for a leader who can inspire, organize, and elevate performance while enjoying the benefits of coastal living.
What We Offer:
- Competitive salary performance-based bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee vehicle purchase discounts
- Possible relocation assistance for the right candidate
- Company-paid leadership training twice a year
- Contests with exciting prizes — including cash bonuses and trips to the Caribbean
- A supportive, team-focused culture backed by a trusted dealer group
- The opportunity to live and work just minutes from the beach!
Key Responsibilities:
- Lead, motivate, and develop the service team to achieve performance goals
- Oversee technician efficiency, shop workflow, and customer satisfaction
- Maintain high CSI scores and service retention
- Coordinate with other departments to ensure smooth daily operations
- Manage warranty claims, repair order flow, and compliance with OEM standards
- Build and maintain a culture of accountability, professionalism, and teamwork
What We’re Looking For:
- 3 years of service management or senior service advisor experience (Ford experience a plus)
- CDK DMS experience is preferred, but not required
- Strong leadership, problem-solving, and communication skills
- Proven track record in managing KPIs and driving department performance
- High standards for customer service and team development
- Valid driver’s license and clean driving record
- Ability to follow the Preston Automotive Group Core Values: Integrity, Urgency, Teamwork, Personal Growth, Attention to Detail, and Community.
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Why Preston Ford of Lewes?
We’re part of one of the most respected and rapidly growing dealership groups in the region. Preston Automotive Group is a progressive, family-owned, and operated company that truly cares about its people. Our Lewes location offers a steady flow of business, a great shop team, and a strong local reputation — all in a beautiful, coastal setting.
Apply Today
If you're a results-driven leader ready to make an impact and enjoy everything life near the beach has to offer, we want to hear from you.