Courtesy Patrol Supervisor - Portofino

Location:  Portofino Resort

Department:  Courtesy Patrol

Status:  Full-Time Year-Round

Pay Rate: $19.00

Hours/Days:  Sunday - Wednesday or Wednesday - Saturday (4-10 hour shifts - 0900 - 1900). Schedule may change based on department needs.

High School Diploma, customer service experience preferred, conflict resolution, supervisory skills, leadership skills, report writing, training, coaching, mentoring, enforce property rules, regulations, and safety concerns, manage scheduling, shift coverage, document violations and operational concerns, communication.

I. Summary of the main function/purpose of the position:

To supervise the Courtesy Patrol staff as per company and supervisor guidelines.

II. Key Principle duties/responsibilities (5-8):

• Initial Interview of applicants
• Training of new employees
• Supervise Courtesy Patrol staff
• Respond to supervisory calls for service.
• Keep resort Management staff informed of issues
• Recommend promotions and terminations
• Keep time reports current
• Order, request department supplies
• Complete schedules

Occasional duties or projects which may be performed at irregular intervals:

· Coordinate with local Law Enforcement for off-duty officers to augment security staff during certain holidays or emergencies.

· Complete assignments that are directed by the General Manager and/or the Director of the HOA and Managers.

· Participate in Hurricane Action Plan preparation and post-storm duties

III. Accountability: Areas in which the position is accountable/responsible:

Records: Time keeping; scheduling; personnel reviews

Safety: To provide a safe working environment for all employees.

Customer Service: To be responsible to company managers and owners for the enforcement of HOA Rules and Regulations and to provide access control.

Dept. Specific: Operation and maintenance of the property-wide camera system.

IV. Supervisory Responsibility:

To supervise the Courtesy Patrol employees specifically and all employees in general to ensure the continued adherence to company policies and the Mission, Vision, and Values.

V. Educational and/or equivalent in experience requirements: 

High School Diploma.

Customer service experience preferred.

Supervisory experience preferred.

Specialized or technical educational requirements: 

· Knowledge of spreadsheets and word processing required. 

· Ability to read, analyze, and interpret general business information. 

· Ability to organize and write reports and business correspondence. Ability to effectively present information and respond to questions from managers and the general public. 

· Ability to work with mathematical concepts such as statistical and budget information. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

· Ability to solve practical problems. Ability to interpret a variety of instructions when furnished in written, oral, or schedule form.

Certification or licensing requirements:)

CPR/AED training certificate or the ability to obtain one within a reasonable time. (Offered)

Valid Florida Driver’s License 

VI. Specialized equipment or machines used in the course of the duties of the position. 

 Personal Computer, printer, radio, cell phone, calculator, and standard office equipment and machines as required. Operation of wheeled vehicles as needed.

VII. Physical demands: 

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk. The employee may occasionally be required to reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. The employee must be able to walk several flights of stairs at a time in case of emergencies.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VIII. Work Environment:

 Office environment with a normally moderate noise level.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IX. Additional Remarks: 

Ability to work with minimum supervision and a high degree of autonomy.