What are the responsibilities and job description for the Assistant Service Manager position at Potamkin Payroll?
As the Assistant Service Manager at our dealership, you will play a key role in supporting the Service Manager in overseeing the daily operations of the service department. You will assist in managing a team of service advisors, technicians, and support staff to ensure the efficient and effective delivery of automotive maintenance and repair services. Your strong leadership skills and technical expertise will contribute to the overall success and profitability of the service department.
Responsibilities:
Team Leadership and Development:
- Support the Service Manager in recruiting, training, and developing a skilled and motivated team of service advisors and technicians.
- Provide guidance, coaching, and performance feedback to service department staff to ensure high levels of productivity, quality, and customer satisfaction.
- Foster a positive and collaborative work environment that promotes teamwork, professionalism, and continuous improvement.
Customer Service and Satisfaction:
- Assist service advisors in addressing customer inquiries, concerns, and complaints in a timely and professional manner.
- Monitor service advisor interactions with customers to ensure that service recommendations are clear, accurate, and aligned with customer needs and expectations.
- Implement strategies to enhance customer satisfaction and loyalty, such as follow-up calls, service reminders, and customer feedback surveys.
Service Operations Management:
- Assist in planning and scheduling service appointments, ensuring that work is assigned efficiently and completed within the specified timeframe.
- Monitor service department workflow and technician productivity to optimize service capacity and minimize wait times for customers.
- Coordinate with parts department staff to ensure timely availability of parts and accessories needed for service repairs.
- Oversee service department facilities and equipment maintenance to ensure safety, reliability, and compliance with regulatory requirements.
Quality Assurance and Compliance:
- Ensure that service repairs and maintenance procedures are performed according to manufacturer specifications, dealership standards, and industry best practices.
- Conduct regular inspections and audits of service work to verify quality, accuracy, and compliance with warranty and service contract requirements.
- Maintain accurate records of service transactions, including repair orders, service reports, and warranty claims documentation.
Performance Analysis and Reporting:
- Monitor key performance indicators (KPIs) and service department metrics to assess performance against goals and objectives.
- Prepare regular reports and presentations for dealership management, providing insights and recommendations for improving service department efficiency and profitability.
- Collaborate with the Service Manager and other department heads to develop strategies and action plans for achieving service department targets and objectives.
- Join our team and contribute to the success of our dealership's service department by providing exceptional leadership and support to our service team!