Technology Support Technician

TECH SUPPORT TECHNICIAN

DESCRIPTION

Provides technical support for users of the district's computer and VoIP phone systems, supporting
general education classrooms while prioritizing Career and Technical Education (CTE) programs,
labs, and instructional equipment when competing demands arise. This position is responsible for
first-level help desk support for hardware, software, and instructional technology across the
organization. The role requires flexibility in work assignments and scheduling, and the ability to
manage a wide range of support tasks in both classroom and lab-based environments.

 Presentation equipment (Projectors, document cameras, and sound systems).
 Software installation, configuration, updating, and removal on district-owned computers

and instructional devices.
 Support and maintenance of approved instructional and productivity software.
 Microsoft Windows, Office and Microsoft Office 365 Cloud Based Apps and Services.
 Google Chrome, Chromebooks, and Google G-Suite.
 Disk imaging solutions.
 Print services and managing desktop printers. 
Common network communication troubleshooting methods.
 Network wiring standards.
 Microsoft server administration.
 Microsoft Active Directory and Group Policy.
 Cisco IOS, Cisco Call Manager, and Unity voicemail.

This position requires excellent written and verbal communication skills, strong organizational
skills, the ability to prioritize workload, work independently as well as within a team environment,
customer service oriented, good interpersonal skills, and the ability to maintain the integrity of
confidential information.

ESSENTIAL FUNCTIONS
 Deploys, troubleshoots and maintains Personal Computer (PC) software and hardware ensuring proper

network connectivity.
 Upgrades and maintains classroom presentation equipment.
 Manages LAN access, installs standalone and network software, repairs improperly installed software and

hardware.
 Maintains inventory of all hardware and software.
 Maintains strong analytical and troubleshooting skills in all areas of hardware, software and communications.
 Recommends specifications, standards, and requirements for hardware and/or software purchase and design

to ensure optimum system and end-user performance.
 Helps in the creation and maintenance of user accounts.

SPECIFIC QUALIFICATIONS
A BA in Computer Science/Engineering, or four-plus years of previous work experience in desktop support and
network administration, or graduation from an accredited computer technical school. Experience in a K-12 setting,
and three to five years of help desk experience preferred. Candidates must possess outstanding customer service
skills, a positive attitude, ability to sustain a positive work environment under duress, as well as an ability to establish
positive working relationships with administrators, certificated and classified staff, clients, students and co-workers.

Interested applicants may apply by visiting our website (www.portangelesschools.org).

Wages – 35.16 – 37.97 DOE

Port Angeles School District is an Equal Opportunity Employer
Port Angeles School District does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age,
veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and
provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and
complaints of alleged discrimination: Title IX Coordinators, Civil Rights Compliance Coordinators: Scott Harker, 216 East Fourth St. Port
Angeles, WA 98362, (360) 457-8575, sharker@portangelesschools.org, for Section 504/ADA Coordinator, Michaela Clancy, 216 East Fourth St.
Port Angeles, WA 98362, (360) 457-8575, mclancy@portangelesschools.org.
The Port Angeles School District will also take steps to assure that national origin persons who lack English language skills can
participate in all education programs, services and activities. For information regarding translation services or transitional bilingual
education programs, contact the Deputy Associate Superintendent located at 905 West 9th Street, Port Angeles, WA 98363, 360-
457-8575.