Technology Support Technician - CTE

Provides technical support for users of the district's computer and VoIP phone systems, supporting general education classrooms while prioritizing Career and Technical Education (CTE) programs, labs, and instructional equipment when competing demands arise. This position is responsible for first-level help desk support for hardware, software, and instructional technology across the organization. The role requires flexibility in work assignments and scheduling, and the ability to manage a wide range of support tasks in both classroom and lab-based environments.

• Presentation equipment (Projectors, document cameras, and sound systems).
• Software installation, configuration, updating, and removal on district-owned computers and instructional devices.
• Support and maintenance of approved instructional and productivity software.
• Microsoft Windows, Office and Microsoft Office 365 Cloud Based Apps and Services.
• Google Chrome, Chromebooks, and Google G-Suite.
• Disk imaging solutions.
• Print services and managing desktop printers.
• Common network communication troubleshooting methods.
• Network wiring standards.
• Microsoft server administration.
• Microsoft Active Directory and Group Policy.
• Cisco IOS, Cisco Call Manager, and Unity voicemail.
  
  

This position requires excellent written and verbal communication skills, strong organizational skills, the ability to prioritize workload, work independently as well as within a team environment, customer service oriented, good interpersonal skills, and the ability to maintain the integrity of confidential information.