Technology Support Technician - CTE

July 01, 2005

TECHNOLOGY SUPPORT TECHNICIAN - CTE

DESCRIPTION
Provides technical support for users of the district’s computer and VoIP phone systems, supporting general education
classrooms while prioritizing Career and Technical Education (CTE) programs, labs, and instructional equipment
when competing demands arise. This position is responsible for first‑level help desk support for hardware, software,
and instructional technology across the organization. The role requires flexibility in work assignments and scheduling,
and the ability to manage a wide range of support tasks in both classroom and lab‑based environments.

 Presentation equipment (Projectors, document cameras, and sound systems).
 Microsoft Windows, Office and Microsoft Office 365 Cloud Based Apps and Services.
 Google Chrome, Chromebooks, and Google G-Suite.
 Disk imaging solutions.
 Print services and managing desktop printers.
 Common network communication troubleshooting methods.
 Network wiring standards.
 Microsoft server administration.
 Microsoft Active Directory and Group Policy.
 Cisco IOS, Cisco Call Manager, and Unity voicemail.

This position requires excellent written and verbal communication skills, strong organizational skills, the ability to
prioritize workload, work independently as well as within a team environment, customer service oriented, good
interpersonal skills, and the ability to maintain the integrity of confidential information.

ESSENTIAL FUNCTIONS
 Collaborate with instructors to identify instructional software needs, select supporting hardware, and support

effective use of the software with students
 Recommend and assist with selecting hardware, peripherals, and configurations to support instructional

software and curriculum needs, and support those systems after implementation
 Deploy, troubleshoot and maintain Personal Computer (PC) software and hardware ensuring proper network

connectivity.
 Upgrade and maintain classroom presentation equipment.
 Manage LAN access, install standalone and network software, repairs improperly installed software and

hardware.
 Maintain inventory of all hardware and software.
 Maintain strong analytical and troubleshooting skills in all areas of hardware, software and communications.
 Recommend specifications, standards, and requirements for hardware and/or software purchase and design to

ensure optimum system and end-user performance.
 Help in the creation and maintenance of user accounts.
 Other duties as assigned

SPECIFIC QUALIFICATIONS
A BA in Computer Science/Engineering, or four-plus years of previous work experience in desktop support and
network administration, or graduation from an accredited computer technical school. Experience in a K-12 setting,
and three to five years of help desk experience preferred. Candidates must possess outstanding customer service
skills, a positive attitude, ability to sustain a positive work environment under duress, as well as an ability to establish
positive working relationships with administrators, certificated and classified staff, clients, students and co-workers.

Interested applicants may apply by visiting our website (www.portangelesschools.org).

Wages – 35.16 – 37.97 DOE

Port Angeles School District is an Equal Opportunity Employer
Port Angeles School District does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age,
veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and
provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and

complaints of alleged discrimination: Title IX Coordinators, Civil Rights Compliance Coordinators: Scott Harker, 216 East Fourth St. Port
Angeles, WA 98362, (360) 457-8575, sharker@portangelesschools.org, for Section 504/ADA Coordinator, Pamela Sanford, 216 East Fourth St.
Port Angeles, WA 98362, (360) 457-8575, psanford@portangelesschools.org.
The Port Angeles School District will also take steps to assure that national origin persons who lack English language skills can
participate in all education programs, services and activities. For information regarding translation services or transitional bilingual
education programs, contact the Deputy Associate Superintendent located at 905 West 9th Street, Port Angeles, WA 98363, 360-
457-8575.