Front Desk/Clubhouse Coordinator

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Front Desk Clubhouse Coordinator, Valencia CA

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

• Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and possess an unwavering passion for delivering exceptional customer service to our valued clients.

Position Description:

The Front Desk/Clubhouse Coordinator serves a vital role in ensuring all community clubhouse and front desk operations run smoothly and efficiently. This position provides extraordinary customer service to residents, homeowners, Board Members, and vendors while coordinating clubhouse rentals, access devices, and general resident services.

Responsibilities & Duties:

• Deliver extraordinary customer service to residents, homeowners, and vendors courteously and professionally.
• Assist residents with general inquiries, including billing, maintenance requests, reservations, and community activities.
• Process clubhouse rental requests, ensuring the clubhouse is properly set up and ready for upcoming events.
• Handle access device requests, mail out access devices weekly, and track inventory through Excel spreadsheets.
• Process clubhouse and access device payments accurately.
• Maintain accurate records of clubhouse events for end-of-month billing.
• Schedule move-in and move-out dates and coordinate related arrangements.
• Communicate professionally with residents, team members, Board Members, and vendors in person, by phone, or via email.
• Update vendor and resident information for our Customer Care Team.
• Order and maintain inventory of access devices to ensure sufficient stock.
• Field incoming calls and assist realtors with property access.
• Utilize multiple software platforms to provide services and information to residents.
• Cover front desk lunches and perform closing duties at the end of each business day.
• Embrace flexibility and change with additional duties that may be assigned to assist the community.
• Other duties as assigned.

Required Qualifications:

• High School Diploma or GED required.
• A drive and passion to assist others.
• Ability to perform under deadlines and pressure, combined with strong problem-solving skills.
• Ability to multi-task in a fast-paced environment.
• Motivated and a self-starter.
• Ability to build rapport with residents, team members, and vendors.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, Outlook, and Windows.
• Able to carry and move items up to 30 lbs.