FLOOR MANAGER - HOUSEKEEPING

Description

POSITION SUMMARY: The Housekeeping Floor Manager is dedicated to providing excellent service in order to create lasting and favorable memories. This position promotes, directs, and leads the company’s core service standards and brand attributes; supports the company’s initiatives and manages the operations by maintaining a positive, forward-thinking, and safe environment. All duties are performed in accordance with department and property policies, practices, and procedures.

Top 5 Specific Job Functions:

• Supervise department functions on a shift basis for all the assigned floors and ensure all rooms and work areas are cleaned and maintained to Plaza Hotel standards. Ensure all staff members adhere to Plaza Hotel and Housekeeping policies
• Ensure adherence to guest services standards within established departmental policies and procedures
• Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards
• Maintain all departmental assets, including equipment repairs and maintenance, and ensure all departmental areas (FOH&BOH) are maintained, clean, and organized
• Instruct new hires and employees on the expectations and responsibilities for each role

Other Specific Job Functions:

• Establish a good work environment that promotes teamwork, performance feedback, mutual respect, and employee satisfaction. 
• Maintain confidentiality of department affairs
• Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques
• Monitor the issuance of supplies for the floor. Responsible for the overall usage of products as directed by the budget
• Responsible for all requests made by Front Desk, Executive Requests, Etc.
• Instruct employees and new hires on the products used for cleaning in accordance with the Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
• Perform and submit the required number of room and floor inspections to the Assistant Executive Housekeeper or Director of Housekeeping.
• Calls-in/Enter the status of all rooms, work orders, and carpets to be shampooed
• Utilize proper procedures for entering/cleaning a guest room
• Complete daily worksheets accurately and promptly
• Issue and retrieve all master keys, cell phones, and two-way radios at the beginning and end of each shift
• Maintain the integrity of a guest room inspection program regularly

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

EDUCATION and/or EXPERIENCE:

Required:

• At least 2 years of previous management or supervisory experience.
• At least 1 year of customer service experience.
• Ability to access computer systems, extract, and input information.
• Ability to communicate clearly and concisely.
• Ability to prepare written assignments on our own.
• Working knowledge of cleaning procedures, equipment, and supplies.
• Working knowledge of union contracts and the working environment.
• Working knowledge of implementation and enforcement of policies and procedures regarding safety guidelines, proper chemical usage, and handling of BIO-HAZARD materials, injury prevention, and OSHA regulations.
• Strong administrative skills.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Working knowledge of computer systems and microcomputer software programs such as Microsoft Word 2000, Excel, Outlook, etc.
• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• At least 1 year of previous supervisory experience in a major hotel/casino resort environment.
• Previous Gaming Hospitality experience.
• Bilingual.
• Previous experience working in a similar resort setting.

SUPERVISORY RESPONSIBILITIES:

• Guest Room Attendants (on their station)
• House person (on their station)
• Utility Person
• Status Board Operator

WORK SCHEDULE/HOURS:

• Varies

WORK CONDITIONS:

• Must have the ability to work indoors and be exposed to various environmental factors, such as, but not limited to noise, dust, and cigarette smoke

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.