Floor Manager Housekeeping

Discover endless career opportunities with us at Elara, a Hilton Grand Vacations, where every day feels like a vacation! Elara offers a premier resort atmosphere with 1,200 guest rooms & suites (studio to 4-bedroom configurations) and extraordinary amenities. As part of our dedicated team, you’ll have the opportunity to delivery unparalleled hospitality experiences in the heart of the entertainment capital of the world.

As Housekeeping Floor Manager, you'll lead and coordinate the department's team members to ensure efficient and productive cleaning for guests and owners.

For more than three decades, we have been Hilton's sole timeshare brand, providing outstanding vacation experiences to over 725,000 travel enthusiasts across the globe. At HGV, our primary focus is to offer our members and guests top-notch vacation ownership options, coupled with unparalleled services and benefits.

Why do team members like working for us:

• Starting day one, excellent health care options, including medical, dental, and vision.
• Discounted Hilton hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Generous Paid Time Off Program and Paid Sick Time
• Recognition Programs and Rewards
• Tuition reimbursement
• Numerous learning and career advancement opportunities
• And more!

Responsibilities Include:

• Routinely inspect units and common areas to align with departmental standards.
• Monitors guest's requests and complaints, resolving issues and coordinating efforts with other departments as vital to provide excellent service.
• Assists in ensuring that an accurate inventory of linens and supplies are maintained.
• Monitors all laundry operations and assists with the carpet and floor maintenance program.
• Ensures all department assets, equipment, supplies and storage are accurately locked and secured.
• Assists with hiring, supervising and training of all staff under the direction of the Housekeeping Department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
• May investigate accidents and initiate accident reports recommending appropriate corrective action.
• Assists on all guest activities as required by management.
• May be required to do other duties and special projects as assigned.

Key Requirements:

• High School Diploma
• Minimum of 3 years of housekeeping work experience.
• Previous customer service experience required.
• Must be able to work any day of the week, any shift including weekends and holidays.
• Computer experience required.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2 years of supervisory and management experience.
• Previous experience working in a luxury resort setting preferred.
• Bi-lingual in Spanish language a plus.
• Computer experience using programs such as MS Word, Excel and Internet preferred.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities Include:

• Routinely inspect units and common areas to align with departmental standards.
• Monitors guest's requests and complaints, resolving issues and coordinating efforts with other departments as vital to provide excellent service.
• Assists in ensuring that an accurate inventory of linens and supplies are maintained.
• Monitors all laundry operations and assists with the carpet and floor maintenance program.
• Ensures all department assets, equipment, supplies and storage are accurately locked and secured.
• Assists with hiring, supervising and training of all staff under the direction of the Housekeeping Department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
• May investigate accidents and initiate accident reports recommending appropriate corrective action.
• Assists on all guest activities as required by management.
• May be required to do other duties and special projects as assigned.

Key Requirements:

• High School Diploma
• Minimum of 3 years of housekeeping work experience.
• Previous customer service experience required.
• Must be able to work any day of the week, any shift including weekends and holidays.
• Computer experience required.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2 years of supervisory and management experience.
• Previous experience working in a luxury resort setting preferred.
• Bi-lingual in Spanish language a plus.
• Computer experience using programs such as MS Word, Excel and Internet preferred.