Head of Account Management - TikTok Shop

Company Description Platinum Commerce is one of the fastest growing social commerce agencies that represents leading brands like Vitamix and Samsung on TikTok Shop. We are a full-service, end-to-end partner that helps brands grow on leading marketplaces such as TikTok Shop, Walmart, eBay, and Target . We're headquartered a block away from Rodeo Drive in Beverly Hills, California, where we operate 9 live studios that run close to 24/7.

Role Description We're seeking a Head of TikTok Shop Account Management to own the performance of our entire brand portfolio and lead the account team that runs it. This on-site Beverly Hills role owns the full client relationship and the number attached to it: setting account strategy across listings, pricing, promotions, live programming, affiliate, UGC, and paid media, then making sure the team executes it every single day. You'll manage and grow a team of account managers, build the playbooks and reporting cadence they run on, own portfolio GMV and client retention, and sit in the room for every executive business review and every escalation with our TikTok Shop partner managers. You'll work across our live, affiliate, creative, and fulfillment teams to turn account strategy into results our brands can see.

Qualifications

• 4 years in ecommerce account management, marketplace operations, or agency services, preferably TikTok Shop.
• Experience managing direct reports; you've hired, coached, and built process that outlives you.
• You've carried a number. GMV, net revenue retention, or portfolio P&L, and you can walk through exactly how you moved it.
• Hands-on command of GMV Max, TikTok Search Ads, affiliate and creator commission structures, live selling operations, and Shop Health.
• Comfortable leading founder and executive-level conversations, including renewals, pricing, and the hard calls.
• Strong command of performance data; you turn dashboards into a point of view, not just a report.
• Able to run a multi-account portfolio against competing deadlines without letting anything go quiet.
• Able to work on-site in Beverly Hills.

Compensation & Benefits

• $97,000–$122,000 base salary with option to structure performance bonuses tied to portfolio GMV and client retention.
• Comprehensive health, dental, and vision coverage.
• 401(k), paid time off, and top-tier equipment.
• On-site at our Beverly Hills HQ, a block from Rodeo Drive, in a fast-moving, creative environment alongside 9 live studios running nearly 24/7.
• A front-row seat at one of the fastest-growing social commerce agencies, with real ownership and room to grow.
• Platinum Commerce is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace for everyone.