Guest Services Team Member

Join Our Hospitality Team!

At Pinnacle Partnership, we believe hospitality is about more than providing a place to stay—it’s about creating experiences where people feel welcomed, valued, and cared for.

As an independent, award-winning hospitality and development company in Spartanburg, SC, our portfolio includes Class-A office, retail, residential, internationally recognized hotel brands, and distinctive restaurant concepts. Our success comes from our people and our commitment to creating places of connection within our communities.

We are looking for a Guest Services Team Member who enjoys helping people, creating positive experiences, and being part of a team that takes pride in exceptional hospitality.

About the Role

As a Guest Services Team Member, you will be one of the first friendly faces our guests meet. You’ll help make their stay welcoming and stress-free by providing outstanding service from check-in through check-out.

This is a great opportunity for someone who enjoys meeting new people, solving problems, staying organized, and working in a fast-paced environment where every day brings something new.

What You'll Do

• Welcome guests with a genuine smile and warm, friendly service.
• Create a positive first impression and help guests feel comfortable and valued.
• Handle guest check-ins and check-outs accurately and efficiently.
• Assist with reservations, guest requests, questions, and special accommodations.
• Share information about hotel amenities, services, and local attractions.
• Answer phone calls, emails, and other guest communications in a professional and helpful manner.
• Listen to guest concerns and work to find solutions that leave guests feeling heard and appreciated.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Handle cash, credit card transactions, room keys, and guest information with care and accuracy.
• Work closely with housekeeping, maintenance, food and beverage, and other departments to ensure our guests have an exceptional experience.
• Follow hotel safety, security, privacy, and brand standards.
• Assist with administrative tasks, reports, filing, and maintaining accurate guest records.
• Participate in special projects and other assignments that help support our hotel and team.
• Be willing to jump in and help wherever needed—because great hospitality is a team effort!

What We're Looking For

We’re looking for someone who is:

• Friendly, welcoming, and genuinely enjoys helping others.
• Comfortable interacting with people from all backgrounds.
• A strong communicator who listens well and responds professionally.
• Organized and detail-oriented, with the ability to multitask.
• Positive and dependable, even during busy or challenging moments.
• Comfortable learning and using computers, hotel systems, reservation platforms, and Microsoft Office.
• Able to work independently while also being a supportive team player.
• Flexible and available to work evenings, weekends, and holidays as needed.

Experience in hospitality or customer service is a plus, but we value the right attitude and willingness to learn.

Qualifications

• High school diploma or equivalent required.
• Previous hospitality or customer service experience preferred.
• Hospitality or related college education is a plus.
• Ability to learn hotel management and reservation systems.
• Strong attention to detail and organizational skills.
• Professional appearance and a positive attitude.
• Ability to follow company grooming, uniform, and dress standards.

Why You'll Love Being Part of Our Team

At Pinnacle Partnership, we believe taking care of our guests starts with taking care of our team. We want our employees to feel appreciated, supported, and excited to come to work.

As a member of our team, you can enjoy perks and benefits such as:

• Paid Time Off (PTO) – Take time to recharge, spend time with family, travel, or simply enjoy life outside of work.
• IHG Hotel Discounts – Enjoy access to special employee rates and discounts at participating IHG hotels around the world, making it easier to travel and experience some of the incredible destinations within the IHG family.
• Employee Perks & Discounts – Take advantage of available employee discounts and special offers.
• Growth Opportunities – We believe in developing our people and providing opportunities to learn, grow, and advance within hospitality.
• A Supportive Team Environment – Work alongside people who value teamwork, respect, communication, and great hospitality.
• Meaningful Guest Connections – Every day gives you an opportunity to make someone's stay a little better.
• Experience with a Respected Hospitality Company – Build valuable experience with an award-winning company and recognized hotel brands.
• A Chance to Make a Difference – Your personality, ideas, and attention to detail can have a direct impact on our guests and our team.

What It Takes to Be Successful

The best Guest Services Team Members understand that the little things matter. A warm welcome, a helpful answer, a quick solution to a problem, or simply taking the time to listen can turn an ordinary hotel stay into a memorable experience.

We want team members who take pride in what they do, support their coworkers, and genuinely care about the experience we create for every guest.

Physical Requirements

This position requires the ability to:

• Stand and walk throughout the hotel for extended periods.
• Use computers, phones, office equipment, and other front desk tools.
• Lift and carry items weighing up to 25 pounds.
• Read documents and computer screens and accurately enter information.
• Communicate effectively with guests and team members in person and by phone.
• Remain professional, positive, and composed in a fast-paced environment.

Ready to Join Us?

If you’re someone who enjoys making people feel welcome, helping others, solving problems, and being part of a team that believes in exceptional hospitality, we’d love to meet you!

Come grow with Pinnacle Partnership and be part of a team where your work matters, your growth is encouraged, and every day is an opportunity to make someone’s experience better.

Pinnacle Partnership employees are expected to maintain a professional image and attitude consistent with the Company’s business practices.