What are the responsibilities and job description for the Guest Service Team Member position at Pinnacle Hospitality LLC?
Our Guest Services Team Member is the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. They are responsible for greeting guests, processing reservations, handling inquiries, and addressing guest concerns promptly and professionally. The Front Desk Associate plays a key role in creating a positive first impression and maintaining high standards of hospitality and guest satisfaction.
- Process guest check-ins and check-outs efficiently, accurately recording guest information, preferences, and payment details.
- Assist guests with inquiries, requests, and reservations, providing information about hotel amenities, services, and local attractions.
- Handle phone calls, emails, and other forms of communication promptly and courteously, directing inquiries to the appropriate department or staff member.
- Maintain a clean and organized front desk area, ensuring all necessary supplies, forms, and equipment are readily available.
- Assist in administrative tasks, such as filing paperwork, preparing reports, and maintaining guest records, to support efficient front office operations.
- Must adhere to the company's grooming, uniform, and dress code policies.
- Assist with varied projects as assigned.
- Other duties as assigned.