What are the responsibilities and job description for the Weekend Night Auditor-Residence Inn Spartanburg Westgate position at Pinnacle Hospitality LLC?
The Residence Inn by Marriott Spartanburg Westgate is looking for a
Weekend Night Auditor to join our team.
The Residence Inn Spartanburg Westgate is an award-winning hotel, receiving multiple Marriott Select Brands awards, including the Diamond Circle Award in 2025 and 2023 and the Platinum Circle award in 2024. The hotel consistently ranks in the top 30 Residence Inns in North America for Intent to Recommend, Elite Recognition, Staff Service, Cleanliness and Maintenance scores.
Our weekend night auditor plays an important role in the overall guest experience at the hotel. We are seeking an individual who can perform the following tasks:
- Conduct night audit procedures to verify the accuracy of guest accounts, including posting room charges, taxes, and payments, balancing revenue, and settlements, and generating daily reports.
- Provide exceptional guest service during overnight hours, including check-in and check-out processes, responding to guest inquiries and requests, and resolving issues or concerns.
- Monitor hotel security and safety protocols, including surveillance of guest areas, monitoring fire alarm systems, and responding to emergencies or disturbances as needed.
- Assist with administrative tasks such as processing reservations, answering phone calls, and handling guest correspondence during the night shift.
- Ensure the cleanliness and organization of the front desk area, lobby, and common areas throughout the night, maintaining a professional and welcoming atmosphere for guests.
- Collaborate with other hotel team members, including housekeeping, maintenance, and security teams, to address guest needs and maintain operational efficiency.
- Perform end-of-day procedures, including closing out cash registers, reconciling financial transactions, and preparing reports for management review.
- Adhere to all hotel policies and procedures, including brand standards, security protocols, and regulatory requirements, to ensure compliance and guest satisfaction.
- Assist with the set up of the hotel's breakfast buffet, including making coffee during the early morning hours.
- Other duties as assigned.