NOW HIRING: Full-Time Front Desk / Guest Services Team Member

Fairfield by Marriott Inn & Suites Spartanburg Downtown

Position Summary

Fairfield by Marriott Inn & Suites Spartanburg Downtown is seeking a professional, friendly, and dependable Front Desk / Guest Services Team Member to join our hospitality team.

The successful candidate will be responsible for delivering exceptional guest service, managing front desk operations, processing check-ins and check-outs, and assisting guests with reservations and requests. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Greet guests warmly and provide professional, attentive service throughout their stay.

• Process check-ins, check-outs, reservations, room requests, and payments accurately.

• Respond to guest inquiries, telephone calls, emails, and service requests promptly.

• Provide information about hotel amenities, services, policies, and local attractions.

• Address guest concerns professionally and escalate issues to management when necessary.

• Maintain accurate guest records and protect confidential guest information.

• Operate front desk systems, computers, telephones, and key systems efficiently.

• Maintain a clean, organized, and professional front desk and lobby area.

• Communicate and coordinate with housekeeping, maintenance, and other hotel departments.

• Follow hotel policies, safety procedures, security protocols, and applicable brand standards.

• Perform additional duties as assigned by management.

Qualifications & Requirements

• Previous hotel, front desk, hospitality, or customer service experience preferred.

• Excellent communication, interpersonal, and problem-solving skills.

• Strong organizational skills and attention to detail.

• Ability to multitask and prioritize guest needs in a fast-paced environment.

• Professional, dependable, and customer-focused attitude.

• Ability to handle payments and confidential guest information responsibly.

• Ability to work collaboratively with team members.

• Availability to work weekends and holidays as required.

Compensation & Employment Details

• Employment Type: Full-Time

• Pay Frequency: Weekly Paychecks

• Location: Fairfield by Marriott Inn & Suites Spartanburg Downtown

• Schedule: Weekend and holiday availability required.

Compensation, benefits, and scheduling details will be discussed during the interview process.

Physical Requirements

• Ability to stand, walk, and move throughout the hotel for extended periods.

• Ability to operate computers, telephones, and front desk equipment.

• Ability to lift, carry, push, or move items weighing up to 25 pounds as needed.

• Ability to read documents, process transactions, and work with computer screens.

• Ability to communicate clearly with guests, coworkers, and management.

• Ability to remain professional and composed while handling multiple guest needs.

• Ability to maintain the stamina required to perform front desk duties throughout the scheduled shift.

Join Our Team

If you are committed to providing excellent guest service and take pride in creating a welcoming hotel environment, we encourage you to apply.