Front Desk

Company Overview:The Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader of indoor clubs. A recent partnership with the Professional Pickleball Association means the best players in the world now train and instruct at The Picklr, and we own Stack Athletics, one of the fastest-growing pickleball apparel brands. The Stack Pro team has some of the most recognizable names in the sport and elevates short-court style with a youthful approach. We even have part ownership of a professional MLP team. Pickleball is the fastest-growing sport in the world, and The Picklr is meeting the demand for the ultimate pickleball experience with an inspiring, athlete-driven brand. If you’re ready to work hard and play hard, come join our team.Position Overview:We are looking for passionate individuals who are self motivated and love working with people for our Front Desk Coordinator position. The Front Desk Coordinator would be responsible for answering phones, checking members in for their reservations, and helping solve on the spot. You would get the opportunity to work closely with the members and help provide them with a positive experience at the Picklr. Responsibilities:Answer phone calls and messages that come into the clubGreet and check in members for their reservationsAssist with keeping the Club clean and orderly at all timesProvide members with the best experience possibleQualifications:Experience in customer serviceExperience with technology Roles and ResponsibilitiesRole #1 - Play by Point (Court Reservation Software)Checking in members and guest, collecting/adding payment prior to use of the club and transactions on a weekly basisAssist guest with memberships, and members with event registration and reservations Role #2 - Customer service Stay near the front desk to assist when people enter the clubNo messages left unread at the end of each shift on podium and GroupMeAnswering/Completing phone calls Accommodating daily questions members/guest may have Make sure things are clean at the beginning and end of each shiftRefill toilet paper, hand towels, and soap if neededEmpty garbage cansWipe down bathroomsPick up garbage off the floorRole #3 - Running ProgramsCorrectly run the programs that occur during your shiftOpen playMake sure previous groups have cleared the courtsCheck people in and process paymentsAnswer questions about open play rotationClean up after the eventLeaguesAll court assignments will be prepared for you by the Member Experience & Sales Manager - please stick to the sheetsPut two balls and clipboard with court assignments in each of the used court basketsAnswer any questions regarding upcoming leagues or the league formatCollect clipboards and balls from all the used courts after the eventRole #4 - Membership SalesPromote the club and membership opportunitiesKnow the membership well enough to sell over the phone, in the club, or in publicComplete the Member Retention Program during each shiftE04JI802mpqq408djmo

Salary : $13 - $17