What are the responsibilities and job description for the Business Development - Consumer Support Agent position at Phillips & Cohen Associates Ltd.?
General Description:
Invenio Financial, a leader in strategic, niche portfolio acquisition and a wholly owned subsidiary of Phillips & Cohen Associates, Ltd. is looking to hire a Consumer Support Agent in its Delaware office. Reporting to Invenio management, the incumbent will be responsible for the day-to-day management of consumer inquiries for all US-based portfolios owned by the Company and its affiliates. As such, applicants must possess knowledge of the third-party debt collection landscape, including applicable regulatory compliance standards and industry best-practices.
Responsibilities:
PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Invenio Financial, a leader in strategic, niche portfolio acquisition and a wholly owned subsidiary of Phillips & Cohen Associates, Ltd. is looking to hire a Consumer Support Agent in its Delaware office. Reporting to Invenio management, the incumbent will be responsible for the day-to-day management of consumer inquiries for all US-based portfolios owned by the Company and its affiliates. As such, applicants must possess knowledge of the third-party debt collection landscape, including applicable regulatory compliance standards and industry best-practices.
Responsibilities:
- Evaluate complex consumer and account circumstance and apply appropriate judgment-based decisions.
- Investigate and resolve customer requests for a media and/or validation, fraud claims, balance disputes and all other account-level queries.
- Function as the over-the-phone point of contact for consumers and/or their representative in situations involving special circumstances such as fraud, balance disputes, identity theft, validation & statement requests, and requests for SCRA-relief.
- Manage and prioritize requests from the Invenio Financial email shared inbox
- Support the operations team in the validation and notarization of legal affidavits
- Represent Invenio Financial and its clients in a consumer-centric and brand-conscious manner.
PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
