Operations Support

Pay Rate: $48.00

Overview:

Looking for an experienced loan operations professional to join the FID Secured Lending (FSL) operations team on a temporary basis. The FSL business is in a period of significant volume growth, and this role exists to provide immediate production capacity in loan booking, participant servicing, and agency servicing — all within LoanIQ.

This is a hands-on production role. We need someone who can process transactions from day one with minimal ramp-up. Prior experience at a major syndicated lending institution (agent bank or participant) is essential.

Key Responsibilities:

Loan Booking & Deal Setup:

• Book new loan facilities in LoanIQ based on credit agreement terms, including deal, facility, and loan-level hierarchy setup.
• Extract and input key commercial terms from credit agreements: pricing grids, commitment amounts, maturity dates, repayment schedules, borrowing base structures, financial covenants.
• Set up deal economics accurately to support correct regulatory capital calculation, risk exposure, and credit availability.
• Coordinate with front office, legal counsel, and product control on deal closing mechanics and funding instructions.

Participant Servicing:

• Process lifecycle servicing events for deals where the firm holds a participant position: interest payments, fee payments, principal repayments, rate resets and rollovers.
• Reconcile agent bank notices against LoanIQ records; investigate and resolve discrepancies in payment amounts, rates, or accrual periods.
• Monitor and process borrowing base certificates, compliance certificates, and covenant reporting as received from agent banks.
• Handle facility amendments, extensions, and waivers on participant positions, updating LoanIQ deal structures accordingly.

Agency Servicing:

• Perform agent bank servicing functions in LoanIQ for deals where the firm acts as administrative agent or lead arranger.
• Process and distribute interest, fee, and principal payments to the lender syndicate; calculate pro-rata and non-pro-rata distributions.
• Manage lender positions following primary syndication, secondary trade settlements (assignments and participations), and commitment changes.
• Generate and distribute agent notices to the lender group: drawdown notices, rate-setting notices, paydown notices, amendment and waiver requests.
• Process SOFR rate resets calculate all-in rates including applicable margins and floors, and initiate rollover transactions.

Controls & Reporting:

• Ensure all transactions are processed within established SLAs and in accordance with operational procedures and risk controls.
• Escalate exceptions, fails, and breaks promptly through the appropriate channels.
• Support month-end and quarter-end processing, including accrual verification and GL reconciliation support.

Required Qualifications:

• Minimum 3-4 years of hands-on experience in syndicated loan operations at a bank, fund administrator, or financial institution.
• Direct, daily working experience with LoanIQ — this is non-negotiable. Candidates must be able to navigate deal/facility/loan hierarchies, process servicing events, and troubleshoot system issues independently.
• Demonstrated experience in at least two of the following three areas: loan booking/deal setup, participant servicing, agency servicing.
• Understanding of SOFR-based lending conventions, including rate lookback mechanics, compounding methods, and fallback provisions.
• Ability to read and interpret credit agreements, amendments, and agent notices to extract operational terms.
• Strong attention to detail in a high-volume, deadline-driven environment.

Preferred Qualifications:

• Prior experience at a bulge-bracket or large regional bank in a loan operations or loan servicing role (in the big banks).
• Experience with structured credit products: CLO warehouses, CRE warehouses, subscription finance / capital call facilities.
• Experience with Microsoft Dynamics or similar case management / workflow tools.