Patient Consent Manager

Title: Sr. Product Manager, Patient Consent Management

Working Model: Hybrid, South San Francisco, CA (three days on-site, two remote)

Working Days: Monday through Friday

Working Hours: Standard 8 hour shift

The Role:

We are seeking an experienced product strategist to lead the definition, governance, and execution of patient consent product across our enterprise platform ecosystem.

This person will serve as the connective tissue between our business teams, Consent Management Platform (CMP) vendor(s), and cross-functional stakeholders in patient strategy, marketing, medical, compliance, legal, and data governance.

This is not a technical implementation role. This is a define, govern, align, and drive role. You will establish what consent management means operationally across our patient ecosystem, drive platform capability decisions, map consent workflows to business requirements, and facilitate alignment across stakeholders with competing needs and risk profiles.

What You Will Do

Execute and Operationalize the CMP Implementation

Own the business-side implementation roadmap for CMP deployment: translate requirements into go-live milestones, identify business readiness gaps, and coordinate with IT/technical teams on delivery timelines

Refine and optimize the consent management requirements framework for CMP deployment: document consent workflows, data requirements, and integration needs to inform configuration and testing

Lead business user adoption and change management: develop training materials, run workshops with patient strategy and marketing teams, and establish support processes for ongoing CMP operations

Manage CMP configuration and testing: work with the vendor to configure consent workflows, question sets, and data mappings; validate that the platform behaves as intended before go-live

Establish post-launch governance and monitoring: define how the business monitors CMP performance, escalates issues, and manages ongoing vendor relationships and updates

Drive Cross-Functional Governance and Alignment

Manage, in partnership with Omnichannel Product Manager, consent governance across stakeholders such as patient strategy, compliance, legal, IT, data science, and marketing

Represent business needs in technical architecture discussions; represent technical constraints in business requirement conversations

Coordinate with compliance and legal to ensure consent workflows meet regulatory requirements (CCPA, HIPAA, therapeutic area-specific regulations)

Establish consent analytics: enforcement success, regulatory audit readiness

Establish audit and reporting: how consent decisions are logged, retained, and reported for compliance verification

Help Shape First-Party Data and Consent Standards

Partner with patient strategy, patient marketing, CX and data teams to develop first-party data collection strategy: which data points matter and how to design optimal consent experiences

Establish governance standards for how consent is collected, stored, and enforced—create clear playbooks and escalation paths when standards conflict with business priorities

Communicate standards effectively across patient strategy, marketing, CX, IT, and legal teams through documentation, workshops, and ongoing stakeholder education

Stakeholder Management in a Matrixed Environment

Operate as the clear voice of consent management across patient strategy, marketing, medical, IT, compliance, legal, commercial, and data teams

Provide clear recommendations with business and risk rationale

Facilitate alignment among stakeholders and operate in ambiguity — establish clarity where possible, document assumptions where not

What You Bring

• Required:
• 8 years of experience in product management, program management, operations, or strategy in pharma, healthcare, or regulated industries
• Deep understanding of consent management requirements in healthcare: HIPAA, CCPA, state privacy laws
• Strong operational and process design skills—can map workflows, identify decision points, define SLAs and governance
• Exceptional cross-functional leadership and stakeholder management, especially in matrixed environments
• Self starter and ability to work with minimal supervision
• Comfort with ambiguity and evolving requirements; proven ability to establish clarity and drive decisions forward
• Bachelor's degree

Preferred:

• Experience with consent management platforms
• Pharma experience
• Prior experience managing patient strategy, patient engagement, or patient access programs (understanding the business operations that drive consent needs)
• Experience with multi-brand or portfolio-level governance