Business Process Manager

This requisition is for an onsite, experienced Business Process Manager.

REQUIRED

• Bachelor's Degree in Life Sciences, Supply Chain Management, Business Administration, Engineering, Economics or related field.
• Lean or Six Sigma Black Belt certification
• 7 years demonstrated experience with increasing responsibility in developing and implementing successful continuous improvement programs.

PREFERRED

• Master's degree/MBA
• Lean Six Sigma or Master Black Belt certification
• Experience in a regulated industry developing and implementing process improvements.

JOB SUMMARY

The Business Process Manager (BPM) will play a critical role in driving lean methodologies and practices across the PHCS business processes. This position works with various members of the leadership team to institutionalize continuous improvement (CI) practices within the entire organization. This position will represent PHCS to serve as a champion/role model for change. This position will identify projects, lessons learned, or best practices that can be replicated for deployment in all areas. This position will focus on training stakeholders, implementing lean principles, enhancing operational efficiency, and realizing cost reductions. This role demands a proactive influencer who can inspire a culture of continuous improvement and operational excellence.

JOB RESPONSIBILITIES

• Develop & drive the business process management (BPM) strategy, including process mapping and change management framework for process improvement.
• Establish and communicate the business process vision, providing strategic direction and leadership to drive LEAN or Six Sigma continuous improvement in alignment with organisational goals.
• Deliver sustainable change by focusing on strategic business priorities to maximise business and commercial value.
• Lead and drive large LEAN or Six Sigma business transformations.
• Empower and upskill internal teams to create sustainable capability, and promote a culture of innovation and continuous improvement as part of new and improved ways of working.
• Foster a continual process improvement LEAN Six Sigma culture throughout the organisation and serve as a champion/role model for change. Build and train culture using continuous improvement methodology.
• Identify end to end process improvement opportunities and facilitate the design of new processes that creates the greatest value for the organisation in terms of customer service, performance excellence, accountability and compliance.
• Build capabilities throughout the organization to improve processes, drive efficiencies and create measurable financial returns.
• Assist in design of innovative solutions that will enable the organisation to improve financial and service delivery performance, associate and guest satisfaction, and operational efficiency.
• Assess organisational performance and determine root cause(s) of performance issues. Proactively identify and work to remove barriers that slow or prevent the successful attainment of goals and objectives.
• Maintain close relationships with Leadership Community to drive support, buy-in, and promote transparency. Works cross-functionally with business leaders and process owners to deliver improvement opportunities.
• Provides training and Process Improvement guidance to the rest of the organisation.
• Drive strategic data-driven decisions, adding value and contributing to team successes and clear business outcomes.
• Document lean processes, changes, and improvements meticulously & prepare and present reports on lean initiatives, efficiency gains, and cost savings to senior management. Utilize visual management tools to communicate progress and outcomes effectively.