What are the responsibilities and job description for the Transition Care Specialist (Bi-Lingual- Spanish) position at PersonalRX?
About Us
PersonalRX is a fast-growing, innovative national mail-order pharmacy that’s changing the way patients manage their medications. We provide free delivery of pre-sorted dose packs — each clearly labeled with the patient’s name, medication, dosage, and time of day to take it. Our goal: make it simple and safe for patients to take the right medication at the right time, every time.
Learn more: www.personalrx.com
Job Summary
We’re looking for a Bi-lingual Spanish-speaking, Transition Care Specialist to join our growing team. In this role, you will support patients who are leaving care facilities and help them smoothly transition to our pharmacy service. You’ll serve as a point of contact, guide patients through the next steps, and ensure timely delivery of their medications.
Key Responsibilities
EOE
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PersonalRX is a fast-growing, innovative national mail-order pharmacy that’s changing the way patients manage their medications. We provide free delivery of pre-sorted dose packs — each clearly labeled with the patient’s name, medication, dosage, and time of day to take it. Our goal: make it simple and safe for patients to take the right medication at the right time, every time.
Learn more: www.personalrx.com
Job Summary
We’re looking for a Bi-lingual Spanish-speaking, Transition Care Specialist to join our growing team. In this role, you will support patients who are leaving care facilities and help them smoothly transition to our pharmacy service. You’ll serve as a point of contact, guide patients through the next steps, and ensure timely delivery of their medications.
Key Responsibilities
- Contact patients who are preparing to leave or have recently left a care facility
- Introduce yourself, explain our pharmacy service, and guide them through their next medication order
- Review patient profiles received from the facility to ensure accuracy
- Arrange and confirm delivery of the second fill (upcoming order)
- Keep patients informed and answer any questions regarding their medications or order
- Coordinate with pharmacy teams to ensure timely processing and delivery
- Manage caller queue tasks and assist with handoff to Personal Care Coordinators
- Communicate with other departments (pharmacy, billing, insurance) when needed
- Document all interactions accurately and follow up as necessary
- 1–2 years of experience in a customer service or patient-facing role
- High School Diploma
- Bi-lingual Spanish (reading/writing/speaking)
- Strong communication skills, especially over the phone
- Highly organized and detail oriented
- Comfortable using computer systems and managing multiple tasks
- Experience in healthcare or pharmacy is a plus
- Highly empathetic nature with strong communication skills
- Base Salary: Up to $40,000 (based on experience)
- Bonuses/Commissions: Performance-based; Total comp up to $50,000
- Medical
- Career Growth: Rapid advancement opportunities in a fast-growing company
- Supportive team culture with a mission-driven focus
- Annual Reviews
- Paid time off
- Paid company holidays
- Monday to Friday (9:00am-5:00pm)
- Full-time, consistent hours
- No nights or weekends required
EOE
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Salary : $40,000
