What are the responsibilities and job description for the Patient Access Team Lead position at Personal Touch Home Health Care Services Inc.?
Join a healthcare team supporting patient access operations across multiple locations.
Key Responsibilities Include
Key Responsibilities Include
- Providing first-level support to the Patient Access team, supporting departments like Neuroscience and Behavioral Health
- Monitoring daily operational functions, call queues, and patient volumes to ensure timely service
- Training and guiding staff to improve efficiency, quality, and productivity
- Developing and tracking department metrics, preparing reports, and identifying workflow improvements
- Handling escalated patient concerns, coaching team members, and ensuring compliance
- Assisting with staff scheduling, department meetings, and special projects
- Maintaining excellent customer service and fostering effective team relationships
- High School Diploma or GED
- At least 2 years of healthcare and scheduling experience
- Ability to work second or third shift hours
- Preferred leadership experience and strong soft skills such as adaptability, problem-solving, teamwork, and critical thinking
- Competitive pay, comprehensive health and wellness benefits, PTO, and holidays
- Retirement plans, education reimbursement, employee discounts, and recognition programs
- Opportunities for growth, development, and performance rewards