Plumbing Dispatch Coordinator

Are you seeking a dynamic and rewarding career in a growing company?

Do you thrive in uncertain situations and enjoy tackling tasks with short deadlines?

Do you have excellent customer service skills and a passion for helping people?

If you answer yes, then this position at Black Tie Plumbing might be perfect for you!  

Job Summary

As a Dispatcher, your primary responsibility will be to coordinate and schedule the daily operations of our Plumbing Technicians. You will need to communicate effectively with our customers and team members to ensure smooth and efficient service. This position also offers excellent opportunities for personal growth and career advancement within the company. 

Duties and responsibilities

• Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs. 

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.  

• Relay accurate information to technicians, ensuring proficient, quality customer experiences. 

• Prioritize calls according to the urgency and importance of the booked CSR. 

• Manage the whereabouts and needs of every technician in the field.  

• Record the results of each service call and create report summaries for senior management. 

• Respond to customer requests, resolve issues, and promote the brand. Coordinate and expedite customer inquiries to other departments. 

• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. 

• Update customers on the technician’s progress or reschedule appointments throughout the day.

• Dispatching and/or Scheduling: 2 years 

• High school or equivalent 

• Clear diction, kind tone, and friendly phone voice 

• Excellent customer service skills (i.e. demonstrate empathy, respect, knowledge, and a willingness to help). 

• Must be organized, detailed, committed to meeting deadlines, and able to multi-task. 

• Strong verbal and written communication skills (Ability to build trust, diffuse conflict, and hold others accountable.) 

• Adhere to a strict attendance policy 

• Ability to identify and prioritize requests that may need immediate attention. 

• Must work well in a team environment and possess good time management skills. 

• Microsoft Office: 2 Years (Heavy on Teams) 

• Service Titan and or Sales Force experience preferred. 

• A competitive hourly wage ($/HR) and the opportunity to work in a fun and supportive environment.  

• A variety of tasks and exciting challenges every day.  

• A career growth opportunity with a fast-growing company  

• Health/Vision/Dental the first of the month after completing 30 days of employment