What are the responsibilities and job description for the Dispatch Coordinator position at Hide and Seek Recovery?
Job Title: Dispatch Center Specialist
Department: Operations – Dispatch & Logistics
Reports To: Dispatch Center Manager / Director of Operations
Location: HNS Recovery Headquarters (Texas)
About HNS Recovery
HNS Recovery is one of America’s fastest-growing and most respected repossession and asset recovery companies, recognized nationwide for integrity, performance, and innovation. With multiple branches across Texas and expanding into new markets, we lead the industry through technology, efficiency, and professionalism.
Our new HNS Recovery Dispatch Center will serve as the heartbeat of our operation — coordinating all recovery, transport, and logistics in real time to ensure maximum efficiency, accountability, and client satisfaction.
Position Overview
The Dispatch Center Specialist plays a vital role in ensuring smooth day-to-day operations of the fleet. This position requires strong multitasking, communication, and situational awareness skills to coordinate agents, LPR teams, and tow units across multiple markets. You will serve as the real-time link between management, field agents, clients, and law enforcement to ensure timely recoveries and operational excellence.
Key Responsibilities
- Monitor and coordinate all live recovery orders in Clearplan, RDN, and client portals.
- Track vehicle locations, assignments, and status updates across multiple markets.
- Communicate directly with field agents and yard teams to manage incoming recoveries and releases.
- Utilize Verizon Connect, LPR camera systems, and yard video surveillance for asset tracking and safety oversight.
- Assign and dispatch recovery agents efficiently based on geography, priority, and availability.
- Maintain constant communication with agents during recoveries to ensure safety, compliance, and accuracy.
- Update and close client orders in real time to maintain transparency and performance metrics.
- Work closely with management to report KPIs, agent productivity, and recovery timelines.
- Ensure compliance with all TDLR, client, and company policies.
- Handle emergency calls and incidents professionally and escalate appropriately.
Qualifications
- Previous experience in dispatching, logistics, law enforcement communications, or repo industry operations preferred.
- Proficient with dispatch software such as Clearplan, RDN, Verizon Connect, and Google Workspace.
- Strong multitasking and communication skills (both written and verbal).
- Ability to work in a fast-paced, high-pressure environment.
- Excellent organizational and problem-solving skills.
- Team-oriented, dependable, and detail-focused.
- Willingness to work flexible hours, including nights and weekends, as part of a rotating schedule.
Preferred Skills
- Familiarity with LPR systems (DRN, MVTrac).
- Knowledge of repossession compliance and lienholder communication standards.
- Bilingual (English/Spanish) is a plus.
- Prior experience in a 24/7 operations or call center environment.
What We Offer
- Competitive pay and growth opportunities within a rapidly expanding company.
- Paid healthcare, 401(k), and benefits package.
- Professional development through In House Training.
- High-tech facility with multi-screen command center environment.
- A culture of teamwork, integrity, and excellence — “Elite Teams Only.”
Salary : $18 - $23