What are the responsibilities and job description for the Plumbing General Sales Manager position at PERMA-PIER FOUNDATION REPAIR OF TEX?
About Us
Black Tie Plumbing is a fast-growing, service-driven plumbing company committed to delivering high-quality workmanship and exceptional customer service. We take pride in professionalism, efficiency, and building long-term relationships with our customers and team members. Come thrive with us as we continue to expand.
________________________________________
Position Summary
Black Tie Plumbing is seeking a driven and experienced General Sales Manager to lead and scale our sales operations. This role is responsible for overseeing all revenue-generating activities, managing the sales technicians, and implementing strategies to increase close rates, average ticket, and overall profitability.
The ideal candidate is a strong leader with a proven track record in home services sales, capable of coaching teams, analyzing performance metrics, and driving consistent growth.
Key Responsibilities
- Lead, manage, and develop the sales team including technicians, comfort advisors, and inside sales staff
- Drive revenue growth by improving close rates, average ticket value, and conversion performance
- Establish and monitor KPIs, dashboards, and sales metrics
- Train and coach team members on sales processes, communication, and customer experience
- Collaborate with marketing and operations to align lead flow and service delivery
- Review estimates, proposals, and pricing strategies to ensure competitiveness and profitability
- Conduct ride-alongs, call reviews, and performance evaluations
- Implement and refine sales systems, scripts, and processes
- Ensure a high level of customer satisfaction and professionalism throughout the sales cycle
- Partner with leadership to develop strategic growth initiatives
Essential Job Duties
- Must be able to reach, kneel, squat, crawl, drive
- Customer Service via speaking multiple hours with use of telephone
- Stationary sitting/standing for long periods of time
- Standing, sitting, squatting, bending, lifting up to 15 pounds
- Hours are Monday-Friday 8:00 am- 5:00 pm. Other hours and weekends are based on business needs
• 5 years of experience in plumbing or home services management
• Proven leadership experience managing teams and driving performance
• Strong understanding of service operations, sales processes, and customer service
• Experience with ArcSite, Salesforce, or similar systems preferred
• Excellent communication, leadership, and problem-solving skills
• Ability to analyze data and make informed business decisions
• Journeyman licensed required
• Responsible Master Plumber (RMP) license preferred, but not required
________________________________________
Why Join Black Tie Plumbing?
• Growth-focused, team-oriented culture
• Opportunity to make a direct impact on company success
• Leadership role with autonomy and support
• Be part of a company that values hard work, accountability, and results