What are the responsibilities and job description for the Front Desk Agent position at Peppermill Resort Spa Casino?
The Front Desk Agent is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Provide a seamless service experience for hotel guests by closely networking with other departments to meet and exceed guest needs.
Duties:
Duties:
- Check hotel guests in and out.
- Maintain a bank and perform cashiering duties.
- Work well with supporting departments (Reservations, Bell desk, Housekeeping, Information Desk, Concierge).
- Maximize revenue with suite upgrades and rate integrity.
- Maintain a clean, presentable, and welcoming workspace.
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Front Desk and customer service experience preferred.