What are the responsibilities and job description for the Front Desk Agent position at Peppermill & Western Village?
The Front Desk Agent is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Provide a seamless service experience for hotel guests by closely networking with other departments to meet and exceed guest needs.
Duties:
Check hotel guests in and out.
Maintain a bank and perform cashiering duties.
Work well with supporting departments (Reservations, Bell desk, Housekeeping, Information Desk, Concierge).
Maximize revenue with suite upgrades and rate integrity.
Maintain a clean, presentable, and welcoming workspace.
Qualifications:
Must be at least 18 years of age.
High school diploma or equivalent.
Front Desk and customer service experience preferred.