Student Support Coordinator

Position title: Student Support Coordinator

Location: Stennis Space Center, Mississippi

Clearance required: SECRET

Responsibilities include (but are not limited to):

• Assist with carrying out specialized administrative support to include serving as interpreter for Spanish speaking students, transportation of students, lodging coordination, record keeping, preparation of reports, scheduling, and database management for SBTC International Military Student Officer (IMSO).  This includes direct support of all International Military Students (IMS) in the areas of administration, cultural enrichment, transportation, logistical and customer support services for all IMS. 
• Assist with maintaining the personnel tracking matrix and ensure updates are entered in a timely manner.
• Assist with the orientation, accountability, and issuance of security IDs for all students.
• Assist with coordinating and scheduling appointments for issuance of all students Common Access Cards CACs).
• Assist with Field Studies Program (FSP) events for all International Military Students (IMS), adjusting for annual throughput increase of estimated 15% per fiscal year.
• Provide information in support of the yearly FSP Budget for review by the IMSO and forward to NETSAFA and NAVY IPO for acceptance and implementation.
• Assist course instructors to input information, proofread and upload International Student Academic Reports (ISAR) to Security Cooperation Training Management System (SC-TMS) for individual IMS. Provide any additional remarks on students’ participation in extracurricular and community affairs.
• Assists in the administration of English Comprehension Level (ECL) testing for IMSs.  Record and archive scores for placement in IMSs’ files.
• Conduct pre-briefing for all IMS before departure to FSP activities to ensure they understand the objectives of the event.  Brief escorts on their role and responsibilities ensuring they also understand the objective of the FSP and topics to be covered. Provide IMS with emergency and assistance phone numbers. Informs the appropriate funding clemency representative of any significant changes involving participants, itinerary, or funding requirements.
• Provide technical support for programming dormitory doors and key cards.
• Assist with maintaining adequate inventory of office supplies, forms, and printed materials, and notify the appropriate person for re-ordering.
• Assist with gathering all travel and medical records and other required documents from IMSs upon arrival.  Checks passports/visas and compares with IMS International Travel Orders (ITO) for accuracy; notes any discrepancies.  Escorts the IMS to their berthing assignment and demonstrate the proper function of room amenities such as safe, microwave and telephone.  Provide IMSs with any necessary further instructions/guidance.
• Assists with locating and making venue reservations in support of Graduation Ceremonies and conducts all related supplementary duties for set-up and break-down, such as: arrangement of flags, chairs, lecterns, diplomas, and plaques; uploading PowerPoint of student photos to computer for use with projector and screen; ensures proper functioning of lectern digital display; and transportation of students. Additional task may include filling the role of master of ceremony.
• Assist with scheduling the daily and weekly activities for IMS and ensure changes are promptly identified, to alleviate any discrepancies between scheduled activities and the Course of Instruction for the Students.
• Assist with coordinating all travel and lodging requirements for students attending FSP events located within a four-hundred-mile radius of SBTC.
• Assist and provide support at official command functions to include FSP events and graduation events, which can include evening, and weekends as required.  Evening/weekend support is anticipated to be required approximately twice per month.  Travel is anticipated to be required once per month.

• Five (5) years’ experience writing professional correspondence and documents.
• Five (5) years’ experience in the use of computers and computer-related devices.
• Shall have or be able to obtain and maintain a Commercial Driver’s License (CDL) Class B within 60 days of start date.
• Five (5) years’ experience communicating fluently both orally and in writing in English and Spanish.
• Five (5) years’ experience in general office and administrative skills to include experience using Microsoft Office suite and operating office machines such as copier, fax, etc.
• Shall be able to write correspondence in professional format, when necessary.