What are the responsibilities and job description for the Key Account Manager position at People Freight | Freight Forwarding & Logistics Recruitment Specialists?
Key Account Manager | Bensenville, IL | Hybrid working (2 days remote)
This is an excellent opportunity for a customer-focused logistics professional with a background in international freight forwarding, account management, pricing, and sales support.
You will be responsible for managing key customer accounts, supporting pricing and commercial activities, and ensuring the successful delivery of air and ocean freight solutions while building long-term client relationships.
Benefits
- $70,000 - $75,000 base salary
- Performance bonus
- Hybrid working (2 days remote)
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Career progression with a well-established international freight forwarder
Key Responsibilities
- Manage a portfolio of key international freight forwarding accounts
- Act as the primary point of contact for customer enquiries and day-to-day account management
- Prepare freight quotations and pricing for air and ocean import/export shipments
- Support the sales team with pricing, customer proposals, and business development initiatives
- Build strong customer relationships and identify opportunities for account growth
- Coordinate with operations teams to ensure smooth shipment execution and service excellence
- Monitor customer KPIs, SOP compliance, and service performance
- Resolve customer issues promptly while maintaining high service standards
- Work closely with overseas agents, carriers, and internal departments
- Maintain accurate customer records within the CRM and transport management systems
Requirements
- 3-5 years of experience in international freight forwarding
- Previous experience in account management, customer service, or key accounts
- Strong knowledge of international air and ocean freight operations
- Experience preparing freight quotations and pricing
- Ability to provide sales support and identify opportunities to grow existing accounts
- Excellent communication and relationship-building skills
- Strong organisational skills with the ability to manage multiple priorities
- Experience using CargoWise or a similar freight forwarding system is preferred
Salary : $70,000 - $75,000