What are the responsibilities and job description for the Customer Success Manager position at People Freight | Freight Forwarding & Logistics Recruitment Specialists?
Customer Success Manager | Elmhurst, Illinois | Hybrid work schedule
The Customer Success Manager is responsible for managing key domestic transportation accounts, building long-term customer relationships, coordinating shipments, and ensuring exceptional service execution across all modes of domestic freight transportation.
The ideal candidate will have experience in domestic freight forwarding, third-party logistics (3PL), truckload/LTL operations, or transportation brokerage, along with strong communication, problem-solving, and account management skills.
Compensation & Benefits
- Base salary up to $80,000 depending on experience
- Hybrid work schedule
- Performance-based bonus opportunity
- Medical, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
Key Responsibilities
- Manage and grow a portfolio of domestic freight forwarding and transportation accounts
- Serve as the primary point of contact for customers regarding shipments, pricing, service issues, and operational support
- Coordinate domestic freight movements including truckload (FTL), less-than-truckload (LTL), expedited, intermodal, and air freight shipments
- Work closely with operations, dispatch, carriers, and warehouse teams to ensure timely and accurate shipment execution
- Monitor shipment activity and proactively communicate updates, delays, or resolutions to customers
- Develop strong client relationships to increase customer retention and identify growth opportunities
- Prepare and manage customer quotes, rate negotiations, and service agreements
- Analyze customer shipping trends and recommend transportation solutions to improve efficiency and reduce costs
- Resolve billing discrepancies, claims, and service-related issues in a professional and timely manner
- Maintain accurate account records and activity within CRM and transportation management systems (TMS)
- Support business development initiatives and collaborate with sales teams on strategic accounts
Qualifications
- 2-5 years of experience in domestic freight forwarding, transportation brokerage, logistics, or 3PL account management
- Strong understanding of domestic transportation operations including FTL, LTL, expedited, and intermodal services
- Excellent communication, relationship management, and customer service skills
- Ability to manage multiple accounts and priorities in a fast-paced logistics environment
- Experience working with TMS platforms and Microsoft Office Suite
- Strong problem-solving and negotiation abilities
Salary : $80,000