Lead Guest Attendant

Job Posting: Lead Guest Attendant

Position Type: Seasonal

Starting Pay: $14.00-$16.00/hour DOE

Minimum Age Requirement: 18 years old

Position Summary

As Lead Guest Attendant, you serve as both a primary guest contact and an on-shift leader responsible for supporting daily operations and team performance. This role combines front-line hospitality with leadership responsibilities, ensuring exceptional guest experiences while assisting with staff guidance, training, and operational execution across activities including golf simulators, arcade systems, and water attractions.

Key Responsibilities

Guest Experience & First Impressions

• Greet all guests promptly and professionally
• Set the standard for hospitality and guest engagement
• Provide clear direction and information regarding resort amenities and activities

Transaction Management

• Accurately process cash and card transactions
• Maintain accountability for cash handling procedures
• Support staff with transaction accuracy and issue resolution

Access Control

• Oversee and support proper guest access to attractions and designated areas
• Ensure consistent enforcement of resort policies and safety standards

Tech & Gaming Support

• Assist guests and staff with golf simulators, arcade systems, and related equipment
• Troubleshoot and resolve basic technical issues; escalate as needed

Guest Concierge Services

• Provide high-level guest assistance and recommendations
• Support team members in delivering proactive and responsive service

Experience Flow & Problem Solving

• Monitor guest flow, wait times, and overall experience quality
• Take lead on resolving guest concerns and operational challenges
• Coordinate team response to maintain efficiency and service standards

Environment Upkeep

• Ensure all Beach House areas are clean, organized, and guest-ready
• Hold team members accountable to cleanliness and presentation standards

Team Leadership & Development

• Assist with staff scheduling and shift coverage coordination
• Provide on-shift leadership, direction, and support to team members
• Train and coach staff on resort procedures, POS systems, and hospitality standards
• Serve as a resource for staff questions, decision-making, and escalation points

Qualifications & Requirements

• Strong attention to detail and organizational skills
• Basic technical proficiency; ability to learn and support gaming and POS systems
• Strong verbal communication and leadership skills
• Prior customer service experience required; leadership or supervisory experience preferred
• Availability to work evenings, weekends, and holidays
• Ability to stand for extended periods
• Manual dexterity for handling equipment and transactions
• Ability to lift and carry up to 25 pounds
• Willingness and ability to work outdoors for extended periods, including rotation to water slide dispatch

Work Environment & Expectations

• Fast-paced, guest-focused resort environment
• Combination of leadership and operational responsibilities
• Indoor and outdoor duties based on operational needs
• Expected to lead by example and maintain high performance standards

Pay: $14.00 - $16.00 per hour

Work Location: In person

Salary : $14 - $16