IT Technician

Launch Your IT Career with PDS Tech Commercial

Location: Cincinnati, OH | Payrate: $25/hour | Rotating schedule: Details below

Make an Impact Where Technology Meets Industry Excellence

PDS Tech Commercial is partnering with a leader in the steel manufacturing industry to hire an IT Technician for the Infrastructure Team. In this role, you will serve as the front line of technical support, ensuring teammates across the organization stay connected, productive, and supported. This is an excellent opportunity for someone who enjoys problem-solving, working with people, and building a strong foundation in IT.

MUST Be Available To Work Following Schedule

Rotating Schedule every 10 weeks:

6 weeks of 1st shift – 6AM – 3PM or 6AM – 5PM depending on 8 hr or 10 hr shift

3 weeks on 2nd shift – 1PM – 10PM or 11AM depending on 8 hr or 10 hr shift

1 week on 3rd shift – 10PM – 6AM working remote from home

1 weekend shift working day 6AM – 6PM remotely

1 weekend shift working nights 6PM-6AM remotely

What You’ll Do Day-to-Day

• Manage and resolve IT help desk requests via calls, emails, chats, and ticketing systems
• Troubleshoot hardware and software issues, including diagnostics and problem resolution
• Communicate effectively with both technical and non-technical users, explaining issues and solutions clearly
• Escalate complex technical issues to Tier 2 support teams when needed
• Perform account management tasks such as password resets, account unlocks, and user verification
• Follow established IT procedures, standards, and best practices
• Assist with IT projects and initiatives as needed
• Participate in an on-call rotation to support urgent after-hours issues
• Uphold and promote safety policies, procedures, and standards at all times
  
  

What You Bring

Minimum Qualifications

• High school diploma required; associate degree in a related field preferred
• Ability to quickly learn new skills within the first 90 days
• Strong customer service skills and a user-first mindset
• 1–2 years of help desk and/or customer support experience preferred
• Basic understanding of IT concepts, including WAN/LAN and networking fundamentals
• Experience with Microsoft Office applications
• Strong work ethic, reliability, and personal accountability
• Excellent verbal and written communication skills
• Detail-oriented with strong critical thinking and active listening skills
• Self-starter with the ability to stay motivated independently
• Ability to work in a fast-paced environment
• Ability to lift up to 25 lbs
• Flexibility to support a 24/7 operation
• Rotating Schedule every 10 weeks: 6 weeks of 1st shift – 6AM – 3PM or 6AM – 5PM depending on 8 hr or 10 hr shift 3 weeks on 2nd shift – 1PM – 10PM or 11AM depending on 8 hr or 10 hr shift 1 week on 3rd shift – 10PM – 6AM working remote from home 1 weekend shift working day 6AM – 6PM remotely 1 weekend shift working nights 6PM-6AM remotely
  

Preferred Qualifications

• Microsoft Azure Fundamentals (AZ-900) Certification
• Microsoft Azure Administrator (AZ-104) Certification
  
  

Ready to Apply?

If you are a motivated, detail-oriented individual ready to grow your IT career, we encourage you to apply today. Join PDS Tech Commercial and play a key role in supporting the technology that powers a leading manufacturing organization.

Submit your application now to get started.

Pay Details: $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

Requirements

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
  
  

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.