Systems Technician - Cincinnati, OH

Intrust IT www.intrust-it.com is an employee-owned company founded in 1992. Our mission is securing today and a better tomorrow for our clients, employees and communities. We believe technology should empower people, not frustrate them. Our Systems Technicians are on the front lines helping small and mid-sized businesses across the region thrive through reliable, secure, and innovative IT solutions.

System Technician Position

We are looking for a skilled System Technician to join the team and deliver exceptional service to clients. This isn’t just a support role; it’s your chance to make IT personal. You’ll be the first point of contact for our clients, tackling a wide range of technical challenges, building lasting relationships, and keeping businesses running smoothly. You’ll work alongside a collaborative, growth-minded team that values learning, ownership, and happiness, all while improving the way our clients experience technology.

System Technician Primary Responsibilities, Activities And Results

• Manage and resolve support tickets following documented processes and service standards
• Provide best in class client support through phone, email, chat, and remote sessions
• Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs)
• Effective cross functional collaboration to ensure timely and accurate resolutions
• Resolve hardware, software, and network issues on workstations, servers, and mobile devices
• Microsoft 365 and Active Directory administration
• Participate in after-hours on-call rotation (once every couple of months on average)
• Assist with project implementations as needed
• Document processes, solutions, and client environments in our knowledge base
  
  

Technical Qualifications

• Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices
• Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint)
• Experienced in Active Directory, Group Policy, and user management
• Basic understanding of networking concepts
  
  

Skills, Attributes, Physical Requirements

• Estimate of 2 years recent experience in a similar position. MSP experience highly preferred.
• Client-focused and ownership mindset
• Excellent interpersonal skills
• A collaborative, agile team player
• Can effectively self-manage multiple tasks, tickets or projects simultaneously
• You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement
• Ability to lift and carry up to 50lbs
• Extended periods of sitting, standing, typing, and talking
• Ability to travel (by car) to client sites as needed
  
  

Salary And Benefits

The starting annual salary range for this position is $58,000 - $62,000. We offer medical, dental and vision healthcare coverage for employees and eligible dependents, 3 weeks paid time off, 7 paid holidays, 401k with 4% employer match, $200 monthly cell phone and home internet reimbursement, employer-provided life and disability insurance coverage, and an employee stock ownership plan.

Working At Intrust IT

We believe our employees deserve more than just a job; they deserve a genuine stake in our shared success. That’s why we’re proud to be an employee-owned company, where every team member can benefit directly from the company’s growth and achievements.

As much as a person's work experience and career objectives are key factors to success, Intrust also deeply values the work culture cultivated by our employee-owners. We maintain an open, inclusive, collaborative and highly supportive environment. We seek out candidates who value these attributes and will thrive with us.