Call Center Representative

Be the Voice of Comfort: Call Center Representative Opportunity with PDS Tech Commercial

Location: East Syracuse, NY | Payrate: $21.50/hour | Schedule: Monday to Friday, 8am to 5pm

Make an Impact in a Customer-First, Technology-Driven Environment

PDS Tech Commercial is partnering with a leader in the HVAC manufacturing industry to hire a Call Center Representative who thrives on delivering exceptional customer experiences. In this role, you will be the first point of contact for customers—resolving issues, providing guidance, and ensuring every interaction builds trust and satisfaction. Your work will directly support homeowners, dealers, and partners by keeping critical systems and services running smoothly.

What You’ll Do Day-to-Day

• Manage a high volume of incoming customer calls in a fast-paced environment
• Identify customer needs and provide accurate, timely, and effective solutions
• Troubleshoot remote access and connectivity issues, particularly with thermostats and connected devices
• Assist customers with mobile app navigation, including login support, account setup, and device registration
• Provide guidance on software updates, app changes, and product functionality
• Handle customer complaints with professionalism, offering solutions and ensuring timely resolution
• Generate sales leads and support customer service team targets and call handling goals
• Build strong, lasting customer relationships through clear and engaging communication
• Maintain detailed records of customer interactions and account activity
• Follow established communication procedures, guidelines, and policies
• Act as a central point of contact, directing customers to the appropriate departments or dealer/distributor partners
• Provide warranty information, product comparisons, and dealer referrals as needed
• Go above and beyond to deliver a high-quality, customer-focused experience
  
  

What You Bring

Required Qualifications

• High school diploma or equivalent
• Strong communication skills, both verbal and written
• Proven ability to manage multiple calls and tasks efficiently
• Customer-focused mindset with a passion for problem-solving
• Ability to handle challenging situations with professionalism and empathy
• Basic computer skills and ability to navigate multiple systems/tools
• Strong attention to detail and organizational skills
• Ability to follow processes, policies, and guidelines consistently
  
  

Preferred Qualifications

• Previous call center or customer service experience
• Experience supporting technical products, mobile apps, or connected devices
• Familiarity with HVAC systems or related industry experience
• Sales or lead generation experience
• Experience troubleshooting basic connectivity or software issues
  
  

Ready to Apply?

If you are a strong communicator who enjoys helping others and solving problems, this is your opportunity to make a real impact. Join PDS Tech Commercial and become a trusted resource for customers across the country.

Apply today and start building a career where your voice makes a difference.

Pay Details: $21.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

Requirements

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
  
  

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.