What are the responsibilities and job description for the Manager Customer Care Coordination position at Paul Davis Restoration of Southeast St. Louis, MO?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Training & development
Manager - Customer Care Coordination
Paul Davis Restoration of Southeast St. Louis
Paul Davis Restoration of Southeast St. Louis
As a key member of the Paul Davis Restoration of Southeast St. Louis team, the Manager of Customer Care Coordination plays a pivotal role in ensuring exceptional client experiences and operational excellence. In this dynamic position, you will lead a team of coordinators to deliver seamless communication and timely, high-quality full service restoration projects while maintaining compliance with industry standards and service agreements. Your responsibilities include:
- Supervising coordinators to ensure effective communication and project completion.
- Overseeing reconstruction coordination for timely, high-quality project delivery.
- Managing accounts receivable to ensure accurate and timely collections.
- Ensuring compliance with industry standards, regulations, and service level agreements, documenting tasks in internal systems.
- Building and maintaining positive relationships with customers, insurance carriers, vendors, subcontractors, adjusters, agents, and team members.
- Coordinating with project managers and property owners to ensure successful job completion.
- Handling customer and team inquiries, fostering rapport, and resolving issues.
- Developing and improving office systems for efficiency.
- Promoting a growth-oriented, collaborative team environment.
- Learning new skills related to construction and home building.
- Contributing to community improvement through service.
Paul Davis Restoration, a leader in residential and commercial restoration, is dedicated to improving communities through outstanding service, offering you the opportunity to grow your skills in construction and home building while making a meaningful impact.
Salary : $50,000 - $58,000
