What are the responsibilities and job description for the Host/Hostess position at Parks Hospitality Group Inc?
Join Our Team as a Host/Hostess at the Embassy Suites Asheville Downtown!
Do you love making people feel instantly welcome, setting a positive vibe, and being the friendly face that kicks off a great dining experience?
At Parks Hospitality Group, we are looking for a charismatic and outgoing Host/Hostess to join our Food & Beverage family. In this highly visible role, you are the first impression of our restaurant—responsible for greeting guests with genuine warmth, managing the waitlist with a smile, and setting a welcoming tone that makes everyone feel valued the moment they step through our doors.
What You’ll Do:
- Greet guests warmly upon arrival and escort them to their tables in a timely manner.
- Manage seating arrangements, reservations, and waitlists to optimize table turnover and guest satisfaction.
- Communicate with guests to accommodate seating preferences and special requests.
- Answer guest inquiries about menu items, specials, and restaurant policies knowledgeably and courteously.
- Monitor dining areas for cleanliness, organization, and adherence to safety standards.
- Collaborate with servers and kitchen staff to ensure seamless guest service.
- Assist with resetting tables and providing additional support during busy periods.
- Handle guest feedback and complaints professionally, escalating issues to management when necessary.
- Follow hotel and restaurant policies, including compliance with cash handling procedures.
What You’ll Need:
- A high school diploma or equivalent.
- Previous experience in a customer service or hospitality role is preferred.
- Excellent customer service and interpersonal skills.
- Strong communication skills, both verbal and written.
- Ability to remain calm and professional in high-pressure situations.
- Attention to detail and a focus on guest satisfaction.
- Ability to work effectively as part of a team.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
Why You’ll Love Working Here:
- Immediate medical and dental benefits starting on your very first day for full-time team members.
- Paid time off (PTO) for all team members, because we value your well-being.
- Earn an extra $50–$150 per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500).
- Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
- Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.
About Us:
At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.
Location:
Embassy Suites Asheville Downtown
192 Haywood St.
Asheville, NC 28801
Salary : $18 - $19