Guest Services Representative - Part-Time

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests’ needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

What You’ll Bring:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role preferred.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.
• Basic computer skills and experience with hotel management software a plus.

Why You’ll Love Working Here: 

• Immediate medical and dental benefits starting on your very first day for full-time team members. 
• Paid time off (PTO) for all team members, because we value your well-being. 
• Earn an extra $50–$150 per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500). 
• Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.